Louiza Gresseau
Pompano Beach
Summary
Detail-oriented underwriter with proven expertise in credit analysis, risk assessment, and adherence to underwriting guidelines. Skilled in streamlining application reviews to enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Underwriter I
Truist Bank
12.2024 - Current
- Evaluated risk factors for loan applications to determine creditworthiness.
- Analyzed financial documents, ensuring accuracy and compliance with underwriting guidelines.
- Utilized underwriting software to streamline application reviews and approvals.
Member Service Advisor III
ITHINK Financial Credit Union
04.2021 - 12.2024
- Assisted members with account management, enhancing overall satisfaction and engagement.
- Delivered high-quality member support by addressing inquiries and resolving issues efficiently.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Evaluated loan applications for compliance with regulations and company policies.
Service Department Coordinator
Hendrick Honda
02.2020 - 04.2021
- Coordinated service department operations to ensure timely vehicle repairs and customer satisfaction.
- Increased revenue by upselling additional services and promoting seasonal specials to customers.
- Maintained accurate records of all service repairs, work orders, and warranty claims for easy reference and tracking.
- Oversaw hiring, training, and mentoring of new employees, fostering a collaborative team environment that enhanced productivity levels.
Service Coordinator Supervisor
Audi of West Palm Beach
10.2016 - 02.2020
- Supervised service team to enhance customer satisfaction and operational efficiency.
- Oversaw daily operations of the service coordination department, ensuring all tasks were completed accurately and on time.
- Developed training programs to improve staff performance and service delivery.
- Boosted sales performance by implementing strategic sales plans and targeting key accounts.
Education
Bachelor of Science - Accounting
Miami Dade College
Miami, FL05-2027
Associate of Science - General Studies
Palm Beach State College
Lake Worth, FL12-2021
Skills
- Underwriting guidelines
- Analyzing data
- Documentation review
- Risk assessment
- Credit analysis
- Sales techniques
- Direct sales
Timeline
Underwriter I
Truist Bank
12.2024 - Current
Member Service Advisor III
ITHINK Financial Credit Union
04.2021 - 12.2024
Service Department Coordinator
Hendrick Honda
02.2020 - 04.2021
Service Coordinator Supervisor
Audi of West Palm Beach
10.2016 - 02.2020
Bachelor of Science - Accounting
Miami Dade College
Associate of Science - General Studies
Palm Beach State College