Louk Shot
Prior Lake,MN
Summary
Versatile self motivated technician with strong interpersonal and problem-solving skills. Extensive experience and background in technical support, customer service, and hands-on work with power tools in various environments. Skilled in diagnostics, installation, and customer satisfaction, delivering quality service. Adaptable in fast-paced and challenging settings. Loves interacting with people and always ready to learn and improve. Teachable, humble and respectful.
Overview
9
9
years of professional experience
Work History
Service Technician
NuCo2
Lino Lakes, Minnesota
06.2025 - Current
- Route locations in efficient manner
- Install power monitors to ensure CO2 leak deduction in power outages.
- Record all serial numbers and accounts.
- Keep track of all accounts to ensure organization
- Installed and maintained CO2 systems for various customer locations.
- Maintained accurate records of service calls, repairs, and parts used.
- Installed new systems according to manufacturer specifications.
- Submit weekly reports of work being done.
Technical service Support
Memphis Wood Fire Grills
09.2023 - 09.2024
- Diagnosing Memphis Wood Fire Pellet Smoker according to customer complaints with and advising customers on solutions and or Parts needed.
- Advising Retailers and customers on Grill use such as maintenance, controls, ease of use, and installation.
- Ordering necessary parts and following up to ensure customer satisfactry.
- Informing grill engineers of recurring issues and discussing possible solutions, and hosting team meetings to discuss enhancing grill and team performance.
Warehouse Customer service data Entry
Alert Distributing
03.2020 - 08.2023
- Shipping products out while in the warehouse, and answering phones and emails for orders being placed.
- Customer support and explaining product use and mechanisms.
Customer service representative
Willis watson towers
11.2019 - 03.2020
- Health benefit call center, assisting clients with health insurance benefits and navigating benefits sites.
- Handling multiple clients' benefits and making sure their employers are satisfied with the service I provide.
- Logging and recording each call and emailing clients and managers as needed.
Technician
Advanced homes
03.2016 - 10.2019
- Provide clients with internet, phone, cable, security, and media needs throughout their home.
- Provide Clean finished projects as fast as possible according to client needs.
- Hands on power tools experience with multiple tools according to projects.
Education
High School Diploma -
Prior Lake High School
Prior Lake, MN05-2015
Normandale Community College
Skills
- Bilingual - English, Arabic
- Technical diagnostics
- Customer satisfaction
- Equipment demonstration
- Equipment calibration
- Maintenance and repair
- Troubleshooting
- Incident reporting
- Customer relationship management
- Hand tool expertise
- Installation and repair
- Operating test equipment
- Technical support
- Professional and courteous
- Quality assurance
- Diagnostics expertise
- Punctual
- Product knowledge
Extracurricular Activities
Private Chef Catering
Chicken Farming
References
- Coltan Allen, Sales Manager, 952-452-6572
- Adam Augst, General Manager, 651-402-5163
- Trev Beell, Supervisor, 612-770-4968
- Tony - owner of “Tony’s Appliance” (612) 916-1373
Hobbies
- Cooking
- Smoking meats
- Fishing
- Hunting
- Camping
- Homestead
Timeline
Service Technician
NuCo2
06.2025 - Current
Technical service Support
Memphis Wood Fire Grills
09.2023 - 09.2024
Warehouse Customer service data Entry
Alert Distributing
03.2020 - 08.2023
Customer service representative
Willis watson towers
11.2019 - 03.2020
Technician
Advanced homes
03.2016 - 10.2019
High School Diploma -
Prior Lake High School
Normandale Community College