Lourbenis Diaz Flanagin
Winston-Salem,NC
Summary
Proactive Quality Inspector and International Flight Attendant with extensive experience in enhancing product quality through inspections and resolving passenger conflicts and emergencies. Skilled in Excel data modeling, visual inspection, and quality control documentation. Bringing a keen eye for detail and a passion for maintaining high standards in both manufacturing and customer service.
Overview
18
18
years of professional experience
Work History
Quality Inspector
Ashley Furniture Industries, Inc
2022.07 - Current
- Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
- Reduced defects in production by implementing meticulous inspection processes and protocols.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Developed and maintained comprehensive documentation for quality control procedures, increasing efficiency and transparency.
International Flight Attendant
Aserca Airlines
2015.04 - 2018.05
- Resolved passenger conflicts and medical emergencies during flights.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Airport Customer Service Agent
Avianca Airlines
2010.08 - 2014.05
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
Airport Customer Service Agent
SBA Airlines
2006.07 - 2009.05
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
Education
High School Diploma -
UE Creation El Morro
Venezuela07.1996
Skills
- Sampling methodologies
- Excel data modeling
- Measuring skills
- Keen eye for detail
- Visual Inspection
- Tool use understanding
- Methodical and organized
- Excellent mathematical skills
- Product Inspection
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Quality Inspector
Ashley Furniture Industries, Inc
2022.07 - Current
International Flight Attendant
Aserca Airlines
2015.04 - 2018.05
Airport Customer Service Agent
Avianca Airlines
2010.08 - 2014.05
Airport Customer Service Agent
SBA Airlines
2006.07 - 2009.05
High School Diploma -
UE Creation El Morro
Similar Profiles
Jamie BlackburnJamie Blackburn
Product Engineer at Ashley Furniture Industries, IncProduct Engineer at Ashley Furniture Industries, Inc
James Dallas WhiteJames Dallas White
Production Worker at Ashley Furniture IndustriesProduction Worker at Ashley Furniture Industries
Jonathan PickettJonathan Pickett
Marketing Specialist at Ashley Furniture Industries, IncMarketing Specialist at Ashley Furniture Industries, Inc