Lourdes Berlanga
Altadena,CA
Overview
37
37
years of professional experience
Work History
Practice Development & Treatment Coordinator
Greenberg Orthodontics, TMJ & Airway
Altadena, USA
04.2021 - Current
- Manage all aspects of office operations, patient onboarding, and care coordination.
- Specialize in treatment for airway, and TMJ disorders.
- Oversee vendor contracts, staffing, and full-cycle accounting.
- Design marketing materials and coordinate promotional events.
- Customer services liaison. Problem resolution. Familiarized clients with services options, contracts and office policies. Supervised referral sources relationship. Maintained monthly patient flow stats.
Office Manager, Practice Development and Treatment Coordinator
Dr. F. Isaac Hakim
Beverly Hills, USA
11.2013 - 04.2021
- Company Overview: (Orthodontics & TMJ)
- Supported orthognathic and TMJ dysfunction cases.
- Led software transitions and IT integration for office imaging and management.
- Built referral pipelines and maintained community engagement.
- Specialized in working with patients with orthognathic and TMJ dysfunction.
- Customer services liaison. Problem resolution. Familiarized clients with services options, contracts and office policies. Supervised referral sources relationship. Maintained monthly patient flow stats.
- Responsible for 3D CT scan capturing and imaging. Learnt and trained others in all procedures and technology necessary in transitioning to the latest practice management and Imaging software. Managing a network of over 16 computers and several integrated software providers.
- Designed marketing and promotional materials.
- (Orthodontics & TMJ)
Office Administrator/Practice Development
Bernstein Orthodontics
Santa Rosa, USA
03.2012 - 10.2013
- Effectively managed transition from previous practice owner.
- Successfully doubled historical production through new systems and marketing strategies.
CEO, Consultant in Practice Management & Strategy
Orthodontic Whisperer
Remote
01.1988 - 01.2020
- Advised orthodontic practices on operational improvements and branding.
- Created custom training and development programs.
Consultant
Align Technology, Inc.
05.2011
- Authored Invisalign procedural manual for dental insurance processes.
- Designed PowerPoint training modules for office integration.
Various Roles: Bookkeeper, Treatment Coordinator, Supervisor, Marketing Coordinator
01.1992 - 01.2010
- Worked in clinical and administrative positions across multiple practices.
- Supervised staff, managed treatment plans, and coordinated specialty services.
Timeline
Practice Development & Treatment Coordinator
Greenberg Orthodontics, TMJ & Airway
04.2021 - Current
Office Manager, Practice Development and Treatment Coordinator
Dr. F. Isaac Hakim
11.2013 - 04.2021
Office Administrator/Practice Development
Bernstein Orthodontics
03.2012 - 10.2013
Consultant
Align Technology, Inc.
05.2011
Various Roles: Bookkeeper, Treatment Coordinator, Supervisor, Marketing Coordinator
01.1992 - 01.2010
CEO, Consultant in Practice Management & Strategy
Orthodontic Whisperer
01.1988 - 01.2020