Jackie Reaves
North Las Vegas,NV
Summary
Dedicated Dental Practice Manager with a proven track record of effectively overseeing day-to-day operations to ensure optimal patient care and administrative efficiency. Adept at implementing strategic initiatives, managing staff, and optimizing workflow processes. Skilled in financial management, budgeting, and maintaining compliance with industry regulations. Committed to fostering a positive patient experience and cultivating a harmonious working environment. Seeking to contribute leadership and organizational skills to enhance the overall success of a progressive dental practice.
Overview
18
18
years of professional experience
Work History
Practice Manager/ Treatment Coordinator
Gentle Dental
05.2016 - 08.2022
- Analyzed and organized office operations and procedures, including metrics, bookkeeping, invoice processing, billing, cash control, and payroll preparation.
- Completed Financial Reports.
- Conducted daily huddles, reviewed production reports, and assisted in the increased productivity of the office.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
Remote Benefits Admin Specialist IV
Xerox
12.2012 - 02.2015
- Answered a high volume of inbound calls, assisting employees with benefits, and payroll inquiries.
- Monitored service calls for quality assurance, providing guidance and coaching to maintain standards.
- Pulled and provided reports and trends to upper management, contributing to process improvement initiatives.
Business Manager
Western Dental And Orthodontics
06.2004 - 11.2011
- Demonstrated positive servant-style leadership, optimizing employee potential.
- Managed daily reports, production, office schedules, and payroll oversight.
- Coordinated training for dental staff.
Education
Vocational Training in Dental Assisting -
Concorde Career College-San Bernardino
San Bernardino, CA06.1994
Skills
- Critical Thinking
- Goal Oriented
- Interpersonal Skills
- Problem Solving
- Strong Communication
- Patient Retention
- Schedule Management
- Multi-tasking
- Adaptability and Resourcefulness
- Employee Coaching
- Patient de-escalation
- Insurance Billing
- Treatment Planning
- Team Building
- Delegation Skills
- Training and Development
Timeline
Practice Manager/ Treatment Coordinator
Gentle Dental
05.2016 - 08.2022
Remote Benefits Admin Specialist IV
Xerox
12.2012 - 02.2015
Business Manager
Western Dental And Orthodontics
06.2004 - 11.2011
Vocational Training in Dental Assisting -
Concorde Career College-San Bernardino
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