Lourdes Bonilla Catedral
Davie
Summary
Dedicated and flexible team player with a strong focus on customer service. Highly efficient and results-oriented professional seeking to work in a fast-paced and innovative environment. Aspiring to gain experience with a company where I can utilize my skills and enhance the company's productivity and reputation. Bilingual, recognized for attention to detail, multitasking abilities, and innovation. Excellent work ethic, dependable, and a fast learner capable of balancing competing priorities and tight deadlines.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Sales and Service Coordinator
Sephora
Boca Raton
08.2023 - Current
- Partnered with leadership to develop sales strategies and train Beauty Advisors, enhancing team performance and product knowledge
- Mentored new hires providing ongoing coaching and feedback to enhance individual performance, increase team productivity, and support achievement of store sales targets.
- Addressed and resolved customer complaints, ensuring satisfaction and loyalty.
- Executed business strategies aligned with company initiatives and seasonal priorities by developing event ideas, coordinating with team members, and leading successful in-store events that supported sales and KPI goals.
Esthetician
Hand and Stone Massage and Facial
Boca Raton
11.2022 - 12.2023
- Performed comprehensive skin analysis to assess customer needs and concerns.
- Provided personalized skincare recommendations and services based on individual comfort levels.
- Introduced and educated customers on new services, including facials, facial waxing, and hydro facial treatments, highlighting their benefits.
- Built and maintained strong customer relationships, ensuring a high level of satisfaction.
Prestige Beauty Advisor
Ulta Beauty Inc.
Boca Raton
11.2021 - 08.2023
- Assessed each guest’s individual needs and addressed questions about products and services.
- Provided personalized product recommendations and suggested complementary items based on guest preferences.
- Kept guests informed about current promotions, events, and services, enhancing their shopping experience.
- Managed multiple guests concurrently while maintaining professionalism and composure during busy periods.
Education
Bachelor of Science - Psychology
Lynn University
Boca Raton, FL 08.2019 - 05.2022
Facial Specialist -
Boca Beauty Academy
Boca Raton, FLSkills
- Flexible and Adaptable
- Active Listening
- Decision-Making
- Excellent Communication
- Multitasking Abilities
- Attention to Detail
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales and Service Coordinator
Sephora
08.2023 - Current
Esthetician
Hand and Stone Massage and Facial
11.2022 - 12.2023
Prestige Beauty Advisor
Ulta Beauty Inc.
11.2021 - 08.2023
Bachelor of Science - Psychology
Lynn University
08.2019 - 05.2022
Facial Specialist -
Boca Beauty Academy