LOURDES COOPER
Miami,USA
Summary
Results-oriented People Operations Manager with 10 years of experience in high-growth, remote-first technology firms. Skilled in optimizing people systems, managing onboarding, offboarding, performance cycles, benefits, payroll, and compliance for U.S. and international teams. Proven capability to clarify ambiguity, maintain organized documentation, and collaborate cross-functionally to drive operational efficiency.
Overview
11
11
years of professional experience
Work History
People Manager
Blockchain.com
06.2024 - Current
- Lead complex employee relations and performance cases across U.S. and international teams with discretion, empathy, and compliance focus
- Executed people programs, ensuring accurate documentation, consistent policy application, and reliable employee data management
- Coach managers through performance conversations, feedback, and change in a remote-first environment
- Collaborated cross-functionally with Legal, Payroll, Finance, and People Ops to ensure system accuracy and operational efficiency
- Administered people systems and workflows to support performance management, employee relations tracking, and compliance for 500+ employees globally
Head of People Operations
Genesis Global
07.2023 - 06.2024
- Led end-to-end People Operations, administering systems for onboarding, offboarding, performance management, benefits, payroll coordination, and compliance to enhance employee experience
- Documented and refined people processes across the employee lifecycle, reducing ad-hoc requests and improving employee support response time by ~30%
- Managed benefits enrollment, leave programs, and payroll coordination across multiple jurisdictions with zero missed payroll cycles
- Streamlined process improvements and workflows, enabling People function to scale effectively without increasing headcount
- Ensured compliance and maintained accurate HR documentation during organizational change, supporting a smooth transition for employees
People Operations Generalist
Coinbase
05.2023 - 07.2023
- Facilitated global people operations during organizational change, managing onboarding, offboarding, and employee lifecycle updates for hundreds of employees to ensure seamless transitions
- Collaborated on HRIS optimization and data cleanup, enhancing reporting accuracy and ensuring audit readiness
- Executed contractual agreements with vendors
People Operations Manager / People Partner
Blockchain.com
10.2021 - 03.2023
- Led global people operations during rapid scale from ~200 to 700+ employees
- Implemented and managed 15Five, coordinating performance cycles for 500+ employees, ensuring effective system setup, adherence to timelines, and manager enablement
- Implemented and administered Deal (EOR), reducing manual processing time by ~40% and enabling compliant global hiring
- Managed onboarding and offboarding processes, overseeing HR systems, benefits administration, and immigration processes to facilitate smooth transitions for new hires
- Standardized onboarding and offboarding workflows, enhancing accuracy and new-hire readiness across multiple regions
Talent Acquisition & Customer Care Manager
Wix.com
01.2015 - 01.2021
- Scaled customer care organization from 200 to over 800 employees, supporting rapid growth in technology sector
Education
B.S. - Speech & Language Pathology
University of La Laguna
SpainSkills
- BambooHR and Workday
- Deel (EOR) management
- 15Five and Greenhouse
- Google Workspace proficiency
- Onboarding and offboarding processes
- Performance cycle management
- Benefits and leave administration
- Payroll coordination
- Compliance oversight
- Process documentation
- Workflow optimization
- Data accuracy assurance
- Vendor management strategies
- People reporting metrics
- HRIS audits and analysis
- Performance tracking and engagement
Websites
Education Languages
B.S., Speech & Language Pathology, University of La Laguna, Spain, Spanish, Native, English, Fluent
People Systems Operations
BambooHR, Workday, Deel (EOR), 15Five, Greenhouse, Google Workspace, Onboarding & Offboarding, Performance Cycles, Benefits & Leave, Payroll Coordination, Compliance, Process Documentation, Workflow Optimization, Data Accuracy, Vendor Management, People Reporting, HRIS Audits, Performance & Engagement Tracking
Languages
English
Professional
Spanish
Professional
Timeline
People Manager
Blockchain.com
06.2024 - Current
Head of People Operations
Genesis Global
07.2023 - 06.2024
People Operations Generalist
Coinbase
05.2023 - 07.2023
People Operations Manager / People Partner
Blockchain.com
10.2021 - 03.2023
Talent Acquisition & Customer Care Manager
Wix.com
01.2015 - 01.2021
B.S. - Speech & Language Pathology
University of La Laguna