Lourdes Cortez
West Covina,CA
Summary
To obtain a challenging position at UCLA where my skills will motivate, while also encouraging employee productivity. I have strong creative and analytical skills that I believe will benefit the company. Along with being a team player with an eye for detail that will add great knowledge to any group. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Payroll Analyst position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
SENIOR ADMIN ANALYST SUPERVISOR
UCLA Health
01.2018 - Current
- Completed Payroll and Produced OT Reports
- Supervised a team of Administrative Analyst
- Managed LOAs, submitted PARS for employee changes
- Processed department invoices through EMPAC, BruinBuy, Ascend, Travel Express, Check Request, and other payment forms
- Troubleshoot any payroll issues
- Track and update schedules for any planned or last-minute scheduled changes
- Reconciled ANSOS hours to ensure that employees' hours match HBS.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Improved data accuracy through meticulous record-keeping and database management practices
INTERIM MANAGER
UCLA Health
07.2017 - 07.2018
- Coordinated collaborative initiative to combine Ronald Reagan and Santa Monica Pediatric/Maternal Child Health/Nicu Float Pool RNs
- Developed standardized Mattel Children's Hospital staffing request system for System MCH
- Provided oversight and addressed attendance compliance for Santa Monica Float Pool
- Coached In-Patient Charge RNs regarding the appropriate completion of the new Flex Sheet System
- Developed and initiated cross-training program for Santa Monica Float Pool RNs to Ronald Reagan Medical
- Monitored and Updated HR tracking and LOAs for Santa Monica Float Pool RNs, Care Partners and Secretaries
- Provided oversight of bi-weekly payroll for all Santa Monica Float Pool employees
- Responsible for the management of Traveler and Registry Invoices.
STAFFING COORDINATOR
UCLA Health
01.2001 - 07.2017
- Collaborated with in-patient Charge Nurses to obtain census and acuity data for collection in the system census management tool (ANSOS) each shift
- Collaborated with In-Patient Charge Nurses to Identify Staffing needs
- Supported staffing needs by contacting employees to request assistance
- Provided oversight for the maintenance of registry personnel regulatory requirements (License, BLS, competency and performance evaluations)
- Provided oversight of the Decedent Affairs Post Mortem documentation ensuring completeness of required information to ensure
- Managed Reception desk for the Nursing Administration Suite to include but not limited to: Management of Float Pool staff completion of assignment, management of phone calls and addressing visitor concerns and needs
- Updated staffing data collection system (ANSOS) upon receipt of final staffing flexes every shift.
Education
ASSOCIATES OF PSYCHOLOGY -
Santa Monica College
ASSOCIATES OF PSYCHOLOGY -
Citrus College
01.2007
Skills
- EPIC (Care Connect)
- EMPAC
- ANSOS
- HBS
- Microsoft Excel
- Computer Literacy
- Project Management Tools
- Strong Communication
- Audit Support
- Documentation and Reporting
- Process Enhancement
- Workflow Analysis
- Strategic Planning
- Continuous Improvement
- Decision Making
- Adaptability
- Attention to Detail
- Process Improvement
- Process Analysis
- Decision Making
- Problem-Solving
- Adaptability
- Process Improvement
- Process Analysis
- Task Prioritization
- Data Entry
- Analytical and Critical Thinking
- Decision Making
- Problem Solving
- Audit Reporting
- Office Support
- Administrative Management
Timeline
SENIOR ADMIN ANALYST SUPERVISOR
UCLA Health
01.2018 - Current
INTERIM MANAGER
UCLA Health
07.2017 - 07.2018
STAFFING COORDINATOR
UCLA Health
01.2001 - 07.2017
ASSOCIATES OF PSYCHOLOGY -
Santa Monica College
ASSOCIATES OF PSYCHOLOGY -
Citrus College