Lourdes De Leon
Northridge,CA
Summary
Customer-oriented with a business owner mindset, I've treated every job opportunity as if it's my own by fostering a positive and professional working environment. Adept at working effectively in fast-paced conditions and quickly mastering new skills. Strong work ethics and background in overseeing all aspects of store operations, from staff training, team leadership, profitability strategies along with visual merchandising and administrative work.
Overview
15
15
years of professional experience
Work History
Store Manager of Operations
The Collected Group
Los Angeles , CA
06.2019 - 10.2024
- Developed operational strategies to ensure productivity and achieve target sales goals
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products to boost sales
- Conducted interviews with prospective applicants and trained all staff personnel
- Created weekly schedules for staff members according to business needs and delegate daily tasks
- Led monthly store meetings to review financial statements including profit and loss reports to identify areas of improvement
- Managed weekly payroll and timesheets to avoid any discrepancies in accordance to company manual
Assistant Manager
ANGL Inc.
Santa Monica , CA
10.2013 - 06.2019
- Led the team upon reaching sales target goals and implemented business strategies to increase revenue
- Supervised daily operations to ensure smooth workflow
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Conducted regular performance reviews for employees to identify areas of improvement
Lead Supervisor
Potato Corner
Santa Monica , CA
08.2012 - 10.2013
- Executed opening and closing procedures in compliance with company's manual such as cleaning the store, kitchen tools and appliances
- Oversaw inventory management, placing orders as needed and ensuring waste reduction
- Supervised and evaluated staff performance, providing feedback and coach new hires
- Ensured the store was clean and organized at all times
All-around Crew Member
Mcdonald's
North Hills , CA
04.2010 - 07.2012
- Performed cashier duties and assembled customer orders
- Maintained high standards of customer service and cleanliness during high-volume work shifts
- Prepared food and beverages while maintaining strict sanitation standards in the kitchen
- Executed fast-paced drive-thru duties smoothly during peak times
Education
Licensed Vocational Nurse -
American Career College
General education -
Santa Monica College
Santa Monica, CAHigh School Diploma -
Van Nuys High School
Skills
- Bilingual communication skills in English and Tagalog
- Effective leadership and organizational skills
- Operations and inventory management
- Visual Merchandising and marketing
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Efficient typing ability: 70 Words Per Minute
References
Heather Brazzle
(253) 576-5920
Amy Ha
(225) 405-7255
Timeline
Store Manager of Operations
The Collected Group
06.2019 - 10.2024
Assistant Manager
ANGL Inc.
10.2013 - 06.2019
Lead Supervisor
Potato Corner
08.2012 - 10.2013
All-around Crew Member
Mcdonald's
04.2010 - 07.2012
Licensed Vocational Nurse -
American Career College
General education -
Santa Monica College
High School Diploma -
Van Nuys High School
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