Lourdes Enriquez
Suffern,NY
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership. Proven track record in enhancing menu variety and improving team performance through effective training. Skilled in POS system operation and committed to maintaining high standards of cleanliness and sanitation.
Overview
17
17
years of professional experience
Work History
Deli Clerk
Goldbergs Bagel & Deli
05.2021 - 02.2022
- Trained new staff on deli procedures and customer service best practices for improved team performance.
- Developed new sandwich recipes based on customer preferences, enhancing menu variety and satisfaction.
- Monitored product freshness and quality, implementing corrective actions when necessary to maintain standards.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience in the deli department.
- Greeted customers at counter to fulfill requests and answer questions.
Deli Clerk
Bagel Train
10.2020 - 05.2021
- Operated deli equipment to slice, weigh, and package meats and cheeses for customer orders.
- Assisted customers with product selection, ensuring knowledge of ingredients and dietary options.
- Maintained cleanliness and organization of deli area, adhering to health and safety regulations.
- Collaborated with team members to manage inventory levels, reducing waste through efficient stock rotation.
Front End Manager
Dry Cleaner
06.2010 - 09.2020
- Led front-end operations, ensuring optimal product placement and customer experience.
- Trained and mentored team members on best practices in customer service and sales strategies.
- Analyzed sales data to adjust merchandising strategies, enhancing overall store performance.
- Implemented process improvements that streamlined workflow and reduced customer wait times.
Assistant Manager
Dunking Donuts
06.2005 - 06.2010
- Assisted in managing daily operations and team workflows.
- Supported staff training initiatives to enhance performance and productivity.
- Coordinated scheduling and resource allocation for optimal efficiency.
- Contributed to inventory management processes, ensuring accuracy and organization.
Education
Escuela Secundaria Insurgentes
Xalapa Veracruz Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Hospitality service expertise
- Menu memorization
- POS system operation
- Cash handling
- Data entry
- Performance improvement
- Inventory checks
- Sales proficiency
- Verbal and written communication
- Hospitality and accommodation
- Teamwork and collaboration
Languages
English
Professional Working
Timeline
Deli Clerk
Goldbergs Bagel & Deli
05.2021 - 02.2022
Deli Clerk
Bagel Train
10.2020 - 05.2021
Front End Manager
Dry Cleaner
06.2010 - 09.2020
Assistant Manager
Dunking Donuts
06.2005 - 06.2010
Escuela Secundaria Insurgentes
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