Lourdes Etienne
Mansfield,MA
Summary
Healthcare Professional with over11 years of experience in home healthcare, dental assisting, and healthcare administration. A Certified Home Health Aide (HHA) since2013, skilled in providing compassionate, high-quality patient care. Proficient in workflow management, administrative operations, and advanced dental technologies, including3D printing. Fluent in Haitian Creole, French, and English, with a proven ability to deliver exceptional client services and maintain regulatory compliance. Seeking to leverage my expertise in healthcare and patient coordination to improve operational efficiency and client satisfaction.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Residential Counselor
Elizabeth Catherine Rest Home
Weymouth, MA
04.2026 - Current
- Certified to safely administer and document medications according to facility policies.
- Assist residents with meals and daily care needs.
- Monitor residents’ health and report changes or concerns to management and healthcare professionals.
- Maintain accurate documentation of services provided.
- Provide companionship and emotional support to support residents’ well-being.
Dental Assistant
Commonwealth of Massachusetts - Department of Public Health (DPH)
Boston, MA
04.2025 - Current
- Provide chairside dental assisting for both inpatient and outpatient dental services in a state hospital.
- Follow strict infection prevention and control protocols to maintain a safe environment for patients and staff.
- Prepare, sterilize, and maintain dental instruments and operatories according to hospital and CDC guidelines.
- Schedule patient appointments and assist with front desk operations.
- Collaborate with nurses, dentists, and other healthcare professionals to coordinate patient care.
- Order and maintain dental clinic supplies and monitor inventory.
- Work with the management office to process clinic invoices and maintain supply records.
Temporary Dental Assistant
Stynt
Various Locations, MA
01.2021 - Current
- Provided chairside assistance at multiple dental offices, adapting quickly to different workflows
- Assisted with X-rays, impressions, and sterilization procedures across various practices
Home Health Aide (HHA)
Ayah Caregivers
Various Locations, MA
09.2013 - 04.2025
- Delivered compassionate in-home care services, ensuring safety and comfort for individuals with chronic illnesses, disabilities, and post-surgical needs
- Assisted with personal hygiene, medication reminders, and meal preparation for clients
- Monitored patients’ health and well-being, communicating changes to healthcare providers or family members
Lead Dental Assistant
Evergrin Dental
Hingham, MA
03.2023 - 03.2025
- Manage daily operations for dental procedures, ensuring compliance with safety and sterilization protocols
- Operate and maintain3D printing equipment for creating dental appliances and models
- Train and supervise staff on dental techniques and terminology, enhancing team performance
- Schedule patient appointments and oversee office management software usage
- Take impressions, X-rays, and ensure patient comfort during procedures
Temp Office Manager
Mondovi Dental
Fall River, MA
12.2022 - 03.2023
- Directed scheduling and workflow for a multi-disciplinary team, ensuring smooth daily operations
- Handled medical billing and insurance claims processing with attention to accuracy and compliance
- Coordinated patient records management and administrative tasks to maintain office efficiency
Lead Dental Assistant
Alpha Dental
Halifax, Massachusetts
02.2022 - 08.2022
- Oversaw daily operations of the dental office, managing workflows and coordinating schedules for dental procedures.
- Charted patient conditions and assisted dentists with complex restorative procedures.
- Acted as the primary point of contact for patient concerns, ensuring a comfortable and professional experience.
Front Desk Receptionist/Medical Records
Brockton Neighborhood Health Center
Brockton, MA
09.2016 - 01.2018
- Managed patient check-in and appointment scheduling, ensuring efficient front-desk operations
- Verified insurance information and assisted patients with completing forms and documentation
- Maintained accurate and secure patient records while ensuring compliance with confidentiality standards
Education
Bachelor of Science (B.S.) - Healthcare Management
Bay State College
Boston, MA08.2023
Certificate - Dental Assisting
Lincoln Tech
Brockton, MA09.2017
Associate in Liberal Arts & Science -
Massasoit Community College
Brockton, MA04.2014
Skills
Healthcare Expertise
Certified Home Health Aide (HHA) Services
Patient Care & Assistance
Dental Procedures & Chairside Assistance
Administrative Skills
Scheduling & Workflow Coordination
HIPAA Compliance & Confidentiality
Medical Billing & Records Management
Technology Proficiency
Dentrix, Eaglesoft, and Microsoft Office Suite
3D Printing Equipment & Software
Languages
Fluent in Haitian Creole, French, and English
Soft Skills
Leadership & Team Management
Communication & Client Services
Time Management & Organization
Team collaboration
Patient education and counseling
Certification
- Certified Home Health Aide (HHA) – Since2013
- Certified Dental Assistant (CDA)
- CPR Certification
- BLS Certification
- X-Ray Certification
- AED Certification
Personal Information
Title: Experienced Healthcare Professional | Certified HHA and Dental Assistant
Timeline
Residential Counselor
Elizabeth Catherine Rest Home
04.2026 - Current
Dental Assistant
Commonwealth of Massachusetts - Department of Public Health (DPH)
04.2025 - Current
Lead Dental Assistant
Evergrin Dental
03.2023 - 03.2025
Temp Office Manager
Mondovi Dental
12.2022 - 03.2023
Lead Dental Assistant
Alpha Dental
02.2022 - 08.2022
Temporary Dental Assistant
Stynt
01.2021 - Current
Front Desk Receptionist/Medical Records
Brockton Neighborhood Health Center
09.2016 - 01.2018
Home Health Aide (HHA)
Ayah Caregivers
09.2013 - 04.2025
Associate in Liberal Arts & Science -
Massasoit Community College
Certificate - Dental Assisting
Lincoln Tech
Bachelor of Science (B.S.) - Healthcare Management
Bay State College