Lourdes Fawal
Los Angeles,CA
Overview
12
12
years of professional experience
Work History
Physician Benefits Consultant II
Kaiser Permanente
Pasadena
05.2024 - Current
- Administered leave programs for acute and chronic sick leave, compassionate leave, leave without pay, vacation, and vacation sharing while supporting compliance with county policies and MOUs.
- Executed biweekly and monthly HR tasks related to payroll cycles, ensuring accuracy in leave audits, accrual reviews, and reconciliation of negative balances.
- Handled employee separations, including termination calculation payouts. Perform audits alongside payroll.
- Supported Open Enrollment setup, review, and testing to help maintain accurate benefits administration.
- Assisted with employee transfers, including enrolling in benefits and providing seminars for transitions.
- Managed educational leave awards and stipend reviews, confirmed physician documentation, and executed award processing.
- Resolved HR cases and addressed employee inquiries regarding leave balances, eligibility, and payroll impacts to promote clarity and satisfaction.
- Assisted with company policy and development of Standard Operating Procedures (SOPs), including creation, review, and updates for HR and leave processes.
- Contributed to cross-training efforts by consulting on changes to organizational structures and functions to maintain continuity and coverage for critical HR functions.
- Facilitated stakeholder collaborations to promote visioning and cultural development initiatives.
- Supported special HR initiatives, including retirement sessions, recognition events, and documentation projects.
Professional Expert in Human Resources
LOS ANGELES COMMUNITY COLLEGE DISTRICT
Los Angeles
06.2021 - 03.2024
- Collaborate with HR department to devise and update policies as needed for organizational and systematic accountability, and in alignment with workplace health and regulatory compliance requirements
- Support the district's administrative processes as guided by and in collaboration with the College District's Personal Commission to help facilitate onboarding for new hires
- Act as support for the Health Benefits Unit in the yearly processing period of Open Enrollment by facilitating changes, updates to, and/or submittals of employee applications.
- Aid in database management for the HBU compiling, sorting, reviewing, and cross-referencing data for incomplete or inconsistent information whilst transferring medical coverage and retirement application data between CalPERS, SAP, and Excel
- Create Census Audits in conjunction with Payroll Administration
- Conduct research, analyze confidential information and processes with aim to develop effective strategies
- Project testing and analysis with IT for future implementation of systems and procedures
- Represent LACCD's Health Benefit Unit at Enrollment Fairs and District events
- Safeguard human resource information, maintaining employee confidence, and protecting public office operations
Health Care Aide
AVEANNA HEALTHCARE
Culver City
01.2020 - 01.2023
- Facilitated support to children with special needs with the purpose of ameliorating their social and academic environments
- Demonstrated appropriate behaviors using Strategic Management skills and positive reinforcement techniques while developing rules for a safe and well-organized and functional learning environment
- Utilized multiple techniques such as promoting language development skills through reading, writing and storytelling to enhance social and developmental skills with a focus to improve interactions between client and his/her peers
- Managed children's behaviors, conducted evaluations and produced necessary accommodations through individualized plans while implementing comprehensive behavior management strategies
Management Assistant
Primex - Carpets and Blinds Inc.
Los Angeles
02.2015 - 01.2019
- Reviewed files, recordings, and other documents to obtain information to respond to the client's request
- Organized and delivered vendor invoices. Maintained record-keeping in sales and revenue.
- Conducted market research to inform business decisions and initiatives.
- Trained and mentored staff on company policies and best practices.
- Oversaw budgeting processes and monitored expenses regularly.
- Leveraged communication and problem-solving abilities to alleviate ongoing issues and promote conflict resolution.
- Exercising mature judgment in decision making in accordance with established policies, rules and procedures.
- Scheduled and coordinated meetings, appointments, and estimates for clients and staff
Education
MASTER OF PUBLIC ADMINISTRATION - with Distinction
California State University
Northridge, CABACHELOR OF ARTS - COMMUNICATION DISORDERS
California State University
Northridge, CAASSOCIATE OF ARTS - SOCIOLOGY
Glendale Community College
Glendale, CAASSOCIATE OF ARTS - COMMUNICATION STUDIES
Glendale Community College
Glendale, CASkills
- Software: SAP, Microsoft, CalPERS, MD People, PeopleSoft, and Salesforce
- Policies Implementation
- Fluent in Spanish
- Understanding Eligibility Requirements
- Health Benefits Administration
- Benefits coordination
- Employee Onboarding Processing
- Employment Recordkeeping
- Software Documentation Control
- Employment Data Tracking
- Management and Leadership
Timeline
Physician Benefits Consultant II
Kaiser Permanente
05.2024 - Current
Professional Expert in Human Resources
LOS ANGELES COMMUNITY COLLEGE DISTRICT
06.2021 - 03.2024
Health Care Aide
AVEANNA HEALTHCARE
01.2020 - 01.2023
Management Assistant
Primex - Carpets and Blinds Inc.
02.2015 - 01.2019
MASTER OF PUBLIC ADMINISTRATION - with Distinction
California State University
BACHELOR OF ARTS - COMMUNICATION DISORDERS
California State University
ASSOCIATE OF ARTS - SOCIOLOGY
Glendale Community College
ASSOCIATE OF ARTS - COMMUNICATION STUDIES
Glendale Community College