Alicia Campbell
Gilbert,Arizona
Summary
Accomplished Human Resources (HR) Technology Analyst with a robust history of delivering customized solutions that drive efficiency, satisfaction, and profitability for diverse industry clients. Recognized for exceptional project management, data integrity assurance, and user training programs, resulting in significant enhancements in system adoption, user productivity, and revenue growth for clients.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Systems analyst/iCIMS implmentation CONSULTANT
GlobalLogic, a Hitachi Group Company
Remote
04.2022 - 05.2024
- Leverage my HR Technology background, Business Analyst skills, and love for Project Management to guide clients through the implementation of iCIMS Talent Cloud products
- Coordinate and lead weekly implementation meetings and scoping calls with key stakeholders, manage multiple calendars, develop and maintain project plans, and conduct comprehensive end user training sessions Educate customers to accurately define scope, optimize product utilization, and tailor ideal solutions for their use case(s) at both high level and technical levels as needed
- During customer launch and through the hypercare period, solve issues through final resolution and ensure customer satisfaction
- After the hypercare period, transition clients to appropriate internal team to ensure a seamless handoff.
SENior BUSINESS SYSTEMS ANALYST
CYAN360@DISCOUNT TIRE
Remote
07.2021 - 03.2022
- Accountable for iCIMS implementation as BSA Lead for IT People Care
- Support internal/external integrations, including systems testing and troubleshooting
- Spearhead User Acceptance Testing (UAT) by creation of test scripts, defect logging, and resolution
- Develop and monitor data audit reports against established definitions and business rules to ensure data accuracy
- Serve as the liaison with offshore development team to resolve software issues.
BUSINESS SYSTEMS ANALYST
ThE CyDio Group@Intuit
Remote
08.2020 - 07.2021
- Served as product owner on the development and execution of HCM technology solutions to hire, grow, and retain talent
- Collaborated with stakeholders to capture business requirements Acted as a liaison between development teams and end-users to identify issues and develop fixes
- Participated in functional testing activities including the documentation and execution of test scripts and managed user acceptance testing (UAT) with business users.
data management ANAlyst
TEKSYSTEMS@WELLS FARGO
Tempe, AZ/Remote
07.2019 - 07.2020
- Supported the Data Management team with data governance initiatives specializing in Human Resources Data
- Facilitated brainstorming sessions to document and refine business requirements.
LEAD BUSINESS SYSTEMS ANALYST
CITY OF PHOENIX
Phoenix, AZ
03.2017 - 12.2018
- Accomplished ongoing administration, maintenance, and process tasks of Base Benefits and Benefit Administration modules
- Interpreted stakeholder ideas into comprehensive business requirements, design documents, and translated to HRIT
- Coordinated with third-party vendors to ensure quality and efficiency of delivery of benefit programs
- Developed detailed test plans
- Led system testing and user acceptance testing
- Lead resource for complex reporting requests
- Provided end-user troubleshooting, issue remediation, and escalation management.
SENIOR ANALYST, HRIS/BUSINESS ANALYST
HOWARD UNIVERSITY
Washington, DC
01.2016 - 05.2017
- Headed system configuration, enhancements, maintenance, and functionality of PeopleSoft HCM
- Facilitated requirements gathering, functional design, data analysis, data mappings, data validations, and testing for both in-house and vendor applications
- Transformed data into actionable decision-making information to support business needs and growth of the University
- Lead resource to resolve systems errors such as integrations failures and HR Core errors
- Performed routine and complex configuration work in support of HR Core functions.
SENIOR ANALYST, HRIS/BUSINESS ANALYST
APOLLO EDUCATION GROUP
Phoenix, AZ
07.2013 - 12.2015
SENIOR ANALYST, HRIS/BUSINESS ANALYST
CHOICE HOTELS INTERNATIONAL
Silver Spring, MD
05.2011 - 07.2013
HR BUSINESS ANALYST
COMPUGAIN@FANNIE MAE
Washington, DC
08.2010 - 12.2010
Benefits administrator (Contractor)
kaiser permanente
Rockville, MD
09.2009 - 04.2010
HRIS ANALYST/COORDINATOR
BLACK ENTERTAINMENT television/VIACOM
Washington, DC
09.2004 - 10.2008
Human Resources Assistant (Contractor)
district OF COLUMBIA GOVERNMENT
Washington, DC
01.2004 - 09.2004
Human Resources Generalist
pitney bowes management SERVICES
Washington, DC
02.2001 - 10.2003
HUMAN RESOURCES COORDINATOR promoted to HUMAN RESOURCES ASSISTANT
HOME CARE PARTNERS, INC
Washington, DC
03.1998 - 02.2001
Education
Skills
- Business Analysis
- Problem Solving
- User Acceptance Testing
- Post-Implementation Support
- Requirement Gathering
- Candidate Experience
- Process Improvement
- System Testing and Quality Assurance
- Project Management
- Vendor Management
- User Experience
- Custom Software Development
- HCM – UltiPro (UKG Pro) Payroll, Exposure to WorkDay, PeopleSoft v92, and SAP HR
- Applicant Tracking Systems – iCIMS, Taleo, PeopleSoft Talent Management, and Silkroad
- Time and Attendance – KRONOS and WorkBrain
- Software – Expert in Google Suite, Lucidcharts, Smartsheet, and Microsoft Products
- Reporting Tools – Workday Reporting, PeopleSoft Query, Ultipro Business Intelligence, Cognos, and Crystal reports
- Languages – SQL, HTML, and XML
- Project Tracking Software – Jira and Aha!
- Customer Service Tool – SalesForce
Certification
- Product Ownership Analysis (IIBA-CPOA) | In-Process
- ICIMS Partner Level 1 Certification (Build) – 4/2022
- ICIMS Partner Foundation Certification - 4/2022
- Scrum Master Certified (SMC) |SCRUMstudy | 3/2022
- Agile Project Management Fundamentals (APMF) | Management and Strategy Institute | 1/2022
- Six Sigma Yellow Belt Certified (SSYB) |6sigmastudy/vmedu | 8/2020
- Project Management Essentials Certified (PMEC) | Management and Strategy Institute | 8/2020
- Advanced Business Analysis | University of Phoenix | 4/2016
Accomplishments
- Managed up to 15 concurrent, new and existing client’s implementations from kickoff to hypercare.
- Collaborated with business owners and technical teams to guide towards completion of data dictionaries within PeopleSoft HCM to assist with The California Privacy Rights Act of 2020.
- Designed and launched customization within PeopleSoft Benefit’s module where the Benefits Department can verify eligible dependents without manual efforts.
- Successfully implemented cross-company customization within PeopleSoft between Howard University and Howard University Hospital to streamline recruiting efforts.
- Contributed to the Ultipro (UKG Pro) Payroll conversion by mapping business processes, system testing, and data validation.
- Streamlined HR reporting requests by creating a reporting intake process utilizing SharePoint.
- Stepped into vacant HRIS manager role working independently for a 12-month period.
Timeline
Systems analyst/iCIMS implmentation CONSULTANT
GlobalLogic, a Hitachi Group Company
04.2022 - 05.2024
SENior BUSINESS SYSTEMS ANALYST
CYAN360@DISCOUNT TIRE
07.2021 - 03.2022
BUSINESS SYSTEMS ANALYST
ThE CyDio Group@Intuit
08.2020 - 07.2021
data management ANAlyst
TEKSYSTEMS@WELLS FARGO
07.2019 - 07.2020
LEAD BUSINESS SYSTEMS ANALYST
CITY OF PHOENIX
03.2017 - 12.2018
SENIOR ANALYST, HRIS/BUSINESS ANALYST
HOWARD UNIVERSITY
01.2016 - 05.2017
SENIOR ANALYST, HRIS/BUSINESS ANALYST
APOLLO EDUCATION GROUP
07.2013 - 12.2015
SENIOR ANALYST, HRIS/BUSINESS ANALYST
CHOICE HOTELS INTERNATIONAL
05.2011 - 07.2013
HR BUSINESS ANALYST
COMPUGAIN@FANNIE MAE
08.2010 - 12.2010
Benefits administrator (Contractor)
kaiser permanente
09.2009 - 04.2010
HRIS ANALYST/COORDINATOR
BLACK ENTERTAINMENT television/VIACOM
09.2004 - 10.2008
Human Resources Assistant (Contractor)
district OF COLUMBIA GOVERNMENT
01.2004 - 09.2004
Human Resources Generalist
pitney bowes management SERVICES
02.2001 - 10.2003
HUMAN RESOURCES COORDINATOR promoted to HUMAN RESOURCES ASSISTANT
HOME CARE PARTNERS, INC
03.1998 - 02.2001