SHANNON VAN DUREN
Strasburg,CO
Summary
Results-driven professional with extensive experience in analyzing business processes and identifying opportunities for enhancement. Employs a methodical approach to develop and implement innovative system solutions that drive efficiency and effectiveness. Proficient in project management and stakeholder collaboration, ensuring seamless integration of initiatives that align with overarching business objectives. Committed to fostering continuous improvement and delivering measurable results in dynamic environments.
Overview
27
27
years of professional experience
Work History
Business Systems Consultant Business Process Analyst - Product, Delivery & Services
Wells Fargo
Denver, CO
10.2005 - 11.2024
- Responsible for process improvement and documentation of Portfolio by Wells Fargo offered by Consumer Deposits Group.
- Process analysis, identifying procedural, control deficiencies, recommending and solution implementation.
- Complex problem analysis and solution implementation.
- Develop and implement process design and improvement initiatives.
- Subject matter expert and provide analysis on problem resolution.
- Liaison between Product Manager, Project Management and Technology Organizations, to implement process improvements for Portfolio by Wells Fargo.
- SQL queries to pull data as needed for analysis.
- Project Management resource on small to medium-sized efforts.
- Develop detailed process flow documentation.
- Consumer Deposits Group
- Led cross-functional teams to optimize business processes and enhance system performance.
- Analyzed business requirements to design and implement effective technology solutions.
Business Systems Consultant – Risk Systems
Wells Fargo
San Francisco, CA
07.2000 - 09.2005
- Liaison between client area and technical organization by planning, conducting and directing the analysis of highly complex business problems that was to be solved with automated risk applications.
- Provided assistance to the client area in identifying, evaluating and developing systems and procedures that are cost effective and meet business requirements.
- Worked with clients to provide training, resolve questions, assess user needs and recommend changes.
- Prepared specifications for system changes.
- Recommended and initiate system testing.
- Assisted clients in the development of business requirements.
- Developed and maintained project plans.
- Ensured issues are identified, tracked and resolved.
- Worked with clients on project priority, scope and delivery.
- Interacted with other departments and/or external vendors to resolve issues and accomplish tasks.
- Assisted clients in the development of system test scripts.
- Coordinated with all levels of management as well as staff levels to ensure the success of all projects and/or issues being resolved.
- Created and presented presentations to all levels of management.
Project Manager – Deposit Risk Operations
Norwest/Wells Fargo
05.1999 - 07.2000
- Responsible for managing all activities associated with integration projects during the Norwest/Wells Fargo merger.
- Followed all corporate standards and policies.
- Developed business requirements.
- Developed and maintained project plans.
- Ensured issues are identified, tracked and appropriately resolved.
- Worked with clients regarding project priority, scope and delivery.
- Reviewed complex data to define and assign project tasks.
- Interacted with other departments and/or external sources to gather data and accomplish tasks.
- Monitored and tracked project status and results.
- Developed operational test scripts used to validate system changes.
- Ensured project success by working with all levels of management and staff.
Manager – Unposted/Restraints/High Risk
02.1998 - 05.1999
- Managed a department of 20 employees processing 120,000 items per month. Accomplishments consist of improvement of workflow, customer service, accuracy, increased productivity, and overall employee knowledge. Set Best of Norwest Production Standard for 1998, and received Service Excellence Award.
- Managed Unposted items, Kiting, and Earns Reporting.
- Annual employee performance appraisals and assisted employees with career development.
- Analysis of workflow and systems to determine enhancements needed for improvement to productivity and efficiency.
- Systems developed to automate manual processes.
- Trouble shooting and conversion planning.
- Budget, forecasting and monthly reporting.
Education
Bachelor of Science - Business Administration: Electronic Commerce
Regis University
Denver, CO09-2003
Bachelor of Arts - BUSINESS ADMINISTRATION: ELECTRONIC COMMERCE
Regis University
Denver, COSkills
- Functional specifications
- User acceptance testing
- Requirements gathering
- Continuous improvement
- Business analysis
- Agile development
- SharePoint
- Problem-solving
- System testing
- Workflow improvement
- Software implementation
- Application support
Timeline
Business Systems Consultant Business Process Analyst - Product, Delivery & Services
Wells Fargo
10.2005 - 11.2024
Business Systems Consultant – Risk Systems
Wells Fargo
07.2000 - 09.2005
Project Manager – Deposit Risk Operations
Norwest/Wells Fargo
05.1999 - 07.2000
Manager – Unposted/Restraints/High Risk
02.1998 - 05.1999
Bachelor of Science - Business Administration: Electronic Commerce
Regis University
Bachelor of Arts - BUSINESS ADMINISTRATION: ELECTRONIC COMMERCE
Regis University