Nathalie Mbanya
Charlotte,NC
Summary
Innovative technology professional with over 10 years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Business Systems Analyst/Product Owner
Charter Communications, Spectrum
05.2019 - Current
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Elicited and clearly documented business and system requirements.
- Collaborated with stakeholders to gather requirements, translating them into actionable plans for system improvements.
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Trained junior personnel in [Area of expertise] during onboarding and through remedial education.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Owned and prioritized product backlog.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
- Facilitated cross-functional team meetings to address bottlenecks, improving overall project communication and execution.
Lead Business Analyst / Product Owner
Charter Communications
01.2019 - Current
- As a Senior Business Systems Analyst and Product Owner of the Strategy and Delivery program for the Service Transformation organization, I am responsible for delivering innovative customer-focused decisions, Next Best Actions, and workflow automation to solve business problems
- Led multiple design thinking sessions with boundary partners to help define, build out, and create a solution that is desirable, feasible and viable
- Responsible in creating the team’s business processes using various tools like Chalk, Smartsheet, SharePoint, Jira, etc
- Expert in solving complex business problems through fact-based analysis
- Identified, assesses, and documents business requirements, recommending business priorities, and advising business on options, risks, and costs
- 2023 Accomplishments: implemented AI technology [IVR/IVA/MSA/.net], to solve business problems that resulted in overall10M+ in call reduction/cost savings, customer self-serve options
- Leveraged data and analytics to make informed decisions and drive business improvements
- As a product owner, I am responsible to facilitate monthly intake meetings to review all intake requests with more than30 people in attendance and various cross functional teams
- Participate in various session with leadership to discuss project road maps
- Texas Department of Transportation | Business Relationship Manager2017 -2019
- My work brought me into contact with every level of the organization from front-line workers to executive management
- My work started with developing visual models that include data, processes, policy, and organizational components that I use to guide architectural solutions and functional requirements
- Worked with TxDOT IMD as a Business Analyst and Business Relationship Manager
- Helping with project governance, process documentation, and some organizational design
- Was an on-site consultant working with government agency IT departments and their customers
- I delivered successful change and improved IT standing throughout the agency
- I focused on designing solutions and strategic directions for projects involving the contract management lifecycle for divisions that manage over $1B in procurements
- I also worked with TxDOT customers and vendors that provide SaaS solutions for workflow automation, solicitation bid management, records retention management platforms, and other business needs
- Collaborated with stakeholder groups across the organization to ensure business and technology alignment
- Proposed solutions meeting defined specifications and needs
- Supported the Information Management Department (IMD) in the development of a comprehensive portfolio of IT investments for the business area to ensure alignment and integration into the enterprise
- Collaborated with program managers on various projects on issues including timeline, cost, demand, and capacity
- Tracked user stories using JIRA software and maintained all project-related documents and decisions in Confluence
- Worked with product owners to prioritize and validate User Stories
- My past engagements allowed me to combine my documentation and business analysis skills to promote the best outcomes for my clients
- Led and Researched software and hardware products to justify recommendations and to support purchasing efforts
- Ensured good project governance and execution, partnering with corporate IT function, with monthly reporting ensuring justification of deviations and providing feedback to functional stakeholders
Sr. Software Business Analyst
Accenture
01.2013 - 01.2017
- Served as a lead business analyst on the Business Solution Development (BSD) team implementing large scale Change Order Request (COR) projects
- Worked with client and stakeholders to define project scope, identify stakeholders, identify risks, issues, dependencies, constraints, assumptions, and quantify cost/benefit
- Performed and led analysis activities
- Gathered and documented functional business requirements from stakeholders and system users in Excel, and produce documentation required for sign-off
- Coordinated large testing efforts operating largely independently within set guidelines
- Demonstrated working knowledge of multiple interrelated business functions and systems necessary to assist in the identification of cross-function/cross-system impacts
- Performed and led QA testing activities
- Developed test plans, test cases and test data against previously defined and signed-off business requirements
- Execution of system and User Acceptance Test (UAT) test cases using HP Application Lifecycle Management (ALM) to ensure application meets requirements
- Performed defect management with a daily task of monitoring status of defects submitted in ALM
- Assigning of defects to the appropriate development team areas for resolution
- Coordination of re-execution of test cases impacted by defects
- Produced reports from client database for data sampling, project analysis, and testing verification via Business Objects
- Typically oversaw and coordinated the work of others
- Lead and managed all phases of a small to medium sized project
- Conducted work planning and prioritization for assigned team
- Identified, assessed, and resolved complex issues ensuring that work is within defined budget parameters and targets
- Escalated issues when changes in scope or work effort result in budgetary overrun or missing delivery due dates
- Maintained effective relationships with client, stakeholders, and system users to ensure business needs were met
Education
MBA - Management And Project Management
Southeastern Oklahoma State University
Durant, OK05-2022
Bachelor of Science - Software Engineering, Information Technology
Southern Polytechnic State University
Marietta, GA08-2005
Skills
- Process mapping
- User acceptance testing
- Release planning
- Project management
- SQL proficiency
- Data mapping
- Functional specifications
- Use case development
- Software development lifecycle
- Workflow Analysis
- Gap analysis
- Requirements gathering
- Change management
- System analysis
Certification
- Scrum Master Certified (SMC)
- Safe Product Owner/ Product Manager
- Pega Business Architect
- Pega Decisioning Consultant
- Pega’s Design Thinking Accelerator Training
Best Employee of the Year Award
Single handedly helped the team redefine and complete our Business Analysis process documentation and Intake process by creating several documentations and dashboard.
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Sr. Business Systems Analyst/Product Owner
Charter Communications, Spectrum
05.2019 - Current
Lead Business Analyst / Product Owner
Charter Communications
01.2019 - Current
Sr. Software Business Analyst
Accenture
01.2013 - 01.2017
- Scrum Master Certified (SMC)
- Safe Product Owner/ Product Manager
- Pega Business Architect
- Pega Decisioning Consultant
- Pega’s Design Thinking Accelerator Training
MBA - Management And Project Management
Southeastern Oklahoma State University
Bachelor of Science - Software Engineering, Information Technology
Southern Polytechnic State University
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