SHANNON VAN DUREN
Strasburg,USA
Summary
Product Manager position within the Banking or Financial Services, enabling my prior experiences in risk, innovation of products, and processes emphasizing the overall customer experience.
Overview
27
27
years of professional experience
Work History
Business Systems Consultant Business Process Analyst - Product, Delivery & Services
Wells Fargo
10.2005 - 11.2024
- Executed process improvement strategies and documentation for Portfolio by Wells Fargo Product, aligning processes with business objectives.
- Performed detailed process analysis, identifying control deficiencies and recommending effective solutions.
- Developed process design improvements aligned with operational requirements.
- Acted as subject matter expert, delivering analytical insights for problem resolution.
- Resolved complex issues through thorough analysis and execution of tailored solutions.
- Facilitated communication among Product Manager, Project Management, and Technology, streamlining implementation of process changes to enhance collaboration.
- Utilized SQL queries to extract data necessary for comprehensive analysis.
- Directed project management activities for small to medium-sized initiatives, ensuring timely delivery.
Business Systems Consultant – Risk Systems
Wells Fargo
07.2000 - 09.2005
- Liaised with client area and technical organization to analyze complex business problems addressed by automated risk applications.
- Provided assistance to the client area in identifying, evaluating and developing systems and procedures that are cost effective and meet business requirements.
- Facilitated development of business requirements with clients to ensure alignment with objectives.
- Worked with clients on project priority, scope and delivery.
- Assisted clients in the development of system test scripts.
- Recommended and initiated system testing processes to validate functionality and performance.
- Prepared specifications for system changes.
- Developed and maintained project plans.
- Ensured issues are identified, tracked and resolved.
- Worked with clients to provide training, resolve questions, assess user needs and recommend changes.
- Coordinated cross-departmental efforts to resolve project issues and ensure timely delivery.
- Interacted with other departments and/or external vendors to resolve issues and accomplish tasks.
- Developed and delivered presentations to inform and engage all levels of management.
Project Manager – Deposit Risk Operations
Wells Fargo
05.1999 - 07.2000
- Crafted comprehensive business requirements to support project objectives.
- Developed and maintained project plans.
- Identified, tracked, and resolved issues to maintain project momentum.
- Monitored project status and results to ensure alignment with objectives.
- Worked with clients regarding project priority, scope and delivery.
- Oversaw all activities for integration projects during the Norwest/Wells Fargo merger.
- Reviewed complex data sets to identify trends and insights. to define and assign project tasks.
- Developed operational test scripts used to validate system changes.
- Interacted with other departments and/or external sources to gather data and accomplish tasks.
- Ensured project success by working with all levels of management and staff.
- Followed all corporate standards and policies.
Manager – Unposted/Restraints/High Risk
Wells Fargo
02.1998 - 05.1999
- Managed a department of 20 employees processing 120,000 items per month.
- Managed unposted items and executed kiting processes for effective fund management across accounts.
- Enhanced workflow, customer service, accuracy, productivity, and employee knowledge through targeted initiatives.
- Achieved Best of Norwest Production Standard for 1998 and earned Service Excellence Award.
- Analyzed workflow and systems to identify enhancements for improved productivity and efficiency.
- Facilitated career development plans for employees to enhance their professional growth.
- Systems developed to automate manual processes.
- Trouble shooting and conversion planning.
- Budget, forecasting and monthly reporting.
Education
Bachelor of Business Administration And Management - ELECTRONIC COMMERCE
Regis University
Denver, CO12-2003
Skills
- Process improvement and data analysis
- SQL and database management
- Project management and systems documentation
- Risk assessment and mitigation
Timeline
Business Systems Consultant Business Process Analyst - Product, Delivery & Services
Wells Fargo
10.2005 - 11.2024
Business Systems Consultant – Risk Systems
Wells Fargo
07.2000 - 09.2005
Project Manager – Deposit Risk Operations
Wells Fargo
05.1999 - 07.2000
Manager – Unposted/Restraints/High Risk
Wells Fargo
02.1998 - 05.1999
Bachelor of Business Administration And Management - ELECTRONIC COMMERCE
Regis University