Lourdes Hernandez
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Store Associate
Amazon Retail
Arlington, Virginia
11.2025 - Current
- Receive, pick, and stow customer orders, process returns, and prepare for delivery
- Assist customers with inquiries, they might have
- Working through problem solving scenarios for Amazon customers
- Using technology like smartphones and devices to sort,scan and prepare orders
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Contractor Document Processor
BusPatrol
Lorton, VA
12.2023 - 07.2025
- Establish responsibility for creating and mailing outgoing correspondence, scanning all incoming and outgoing correspondence into our internal database, and ensuring the security of departmental and customer data.
- In addition, the operational team is supported in cross-training programs to help with departmental workload.
- Manage every administrative duty in the division.
- Ensure that court dockets and letters requesting hearings are handled effectively and promptly.
- Recognize and work toward meeting or surpassing communication metrics and KPIs while delivering precise letters and evidence bundles.
- Consistently exceeded the company KPI of 13 citations per hour by processing an average of 17 citations per hour, while also coordinating with multiple partners for court-related matters.
- Identified potential issues or risks that could impact the successful completion of projects.
- Monitored progress against established timelines for each project to ensure deadlines are met.
- Performed quality assurance checks on all documents before submission.
- Utilized the company's proprietary database alongside Microsoft Office Suite and Adobe software to efficiently manage and process documentation.
Sales and Services
Amazon Fresh
Franconia, VA
05.2023 - 08.2024
- Customers were greeted and helped find products while at the store.
- Offered consumers high-quality services and goods by adhering to safety and sanitary regulations.
- Per shift, responded to queries and questions about the availability, prices, and products.
- Used a cash register or POS system to process customer orders and payments.
- Assisted customers with product selection and order inquiries.
Inside Sales Representative
Angi
Remote, USA
02.2022 - 05.2022
- I conducted client and competition research for this organization to gather data that was necessary for creating targeted marketing solutions.
- Contact prospective and current clients to discuss the advantages of the service.
- Statistical numbers were tracked for the marketing campaigns and facilitated information-gathering consultation meetings with a range of clients to identify marketing objectives and financial constraints.
Education
Associate of Arts - Political Science
Northern Virginia Community College
Certification
Notary Public for the Commonwealth of Virginia
Timeline
Retail Store Associate
Amazon Retail
11.2025 - Current
Contractor Document Processor
BusPatrol
12.2023 - 07.2025
Sales and Services
Amazon Fresh
05.2023 - 08.2024
Inside Sales Representative
Angi
02.2022 - 05.2022
Associate of Arts - Political Science
Northern Virginia Community College