Lourdes Marulanda Bonilla
North Miami Beach,FL
Summary
Dynamic and reliable professional with extensive experience in childcare, nail care, and housekeeping. Successfully established trust with families and clients, enhancing satisfaction through exceptional service and communication. CPR certified and skilled in problem-solving, I consistently maintained high standards of cleanliness and organization, leading to increased client retention and positive feedback. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Babysitter
Self-employeed
10.2023 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Helped children learn how to complete small chores appropriate for age level.
- Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.
- Established trust among families within local community networks leading to numerous referrals from satisfied clients.
- Taught children to organize toys, wash hands, and share by leading by example.
Certified Nail Technician
Self-employeed
01.2021 - Current
- Provided outstanding customer service, addressing concerns, and ensuring client satisfaction throughout their visit.
- Improved customer satisfaction by providing exceptional nail care services and maintaining a clean, organized work station.
- Continuously honed skills through attending industry seminars and workshops, staying current with the latest techniques and trends in nail artistry.
- Increased client retention through personalized consultations and recommending appropriate nail treatments.
- Educated clients about proper nail care techniques, promoting healthier nails between appointments.
- Kept tidy and organized area to comply with cleanliness standards.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
Housekeeping Supervisor
Self-employeed
08.2015 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to apartment owners.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
Certified Cosmetologist- Nail Technician - Cosmetology
Celebrity School of Beauty
Miami, FL01-2021
Certified Coding Specialist (CCS) - Health Sciences
Miami Dade College
Miami, FL08-2020
Minor in Mathematics - Applied Mathematics
Miami Dade College
Miami, FL08-2020
Skills
- Problem-solving
- Time management
- Strong work ethic
- Reliability and punctuality
- Toddler care experience
- Managing routines
- Licensed driver
- Professionalism and discretion
- CPR certified
Accomplishments
- Earned numerous referrals to other families due to exceptional reliability, affordable rate, and positive reports.
- Increased parents' happiness by taking on additional chores and relieving burdens.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Early Childhood Education (ECE) Credential - Various State Boards or National Associations.
- CPR/AED Certification
- First Aid Certification
- Microsoft Office Specialist (MOS) Certification
- Florida Driver's License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Babysitter
Self-employeed
10.2023 - Current
Certified Nail Technician
Self-employeed
01.2021 - Current
Housekeeping Supervisor
Self-employeed
08.2015 - Current
Certified Cosmetologist- Nail Technician - Cosmetology
Celebrity School of Beauty
Certified Coding Specialist (CCS) - Health Sciences
Miami Dade College
Minor in Mathematics - Applied Mathematics
Miami Dade College
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