Lourdes Melendez
Palm Coast,FL
Summary
Ambitious Partner with over a decade of experience in shared services and corporate finance, excelling in driving results across a global portfolio. Effectively using technological skills and analytical abilities, to demonstrate expertise in problem-solving and innovative thinking, with a track record in project management, implementation of global business procedures and leading robotic process automation.
Overview
12
12
years of professional experience
Work History
OTC Claims & Chargeback Regional Business Partner
Hasbro Inc
Pawtucket, RI
02.2024 - Current
- Served as Order to Cash Claims regional process owner, providing regional expertise and working closely with internal stakeholders, to ensure successful business processes, deliver KPIs, and ensure data integrity is aligned with Service Level Agreements
- Directed a Sales Claims team, who supported the America’s markets including Direct Import Business of over $400 million and over 110,000 claims deducted on a yearly basis.
- Collected, analyzed, and manage quantitative data to summarize, build insightful presentations, and facilitate strategic decision-making for senior leadership team.
- Initiated global business procedures across multiple markets to standardize Sales Claims operations in a dynamic environment.
Interim Collections Manager
Hasbro Inc
Pawtucket, RI
02.2023 - 04.2024
- Managed a cross-functional Customer Financial Services team which serviced a diverse group of internal and external customers throughout 20+ countries in 7+ currencies.
- Accelerated collections by revamping procedures to attain and deliver a 92%+ current in the accounts receivable portfolio for Hasbro's top customer and Latin America markets, leveraging a balance of over $850 million.
- Led all Customer Financial Services RPA (robotic process automation) saving labor costs of multiple FTEs, minimizing margin error, and increasing departments efficiencies.
Sales Claims Manager
Hasbro Inc
Pawtucket, RI
10.2018 - 02.2024
- Directed a Sales Claims team, who supported the America’s markets including Direct Import Business of over $400 million and over 110,000 claims deducted on a yearly basis.
- Collected, analyzed, and manage quantitative data to summarize, build insightful presentations, and facilitate strategic decision-making for senior leadership team.
- Initiated global business procedures across multiple markets to standardized Sales Claims operations in a dynamic environment
- Led all Customer Financial Services RPA (robotic process automation) saving labor costs of multiple FTEs, minimizing margin error, and increasing departments efficiencies.
Bilingual Sales Claims Analyst for Latin America
Hasbro Inc
Pawtucket, RI
04.2017 - 10.2018
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
Sales Claims Analyst
Hasbro Inc
Pawtucket, RI
04.2014 - 04.2017
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Provided ongoing training for analyst functional level to ensure Claim's team optional level of knowledge for claim resolution, developments, and strong understanding of relevant laws and regulations affecting the claims process.
- Continuously sought opportunities to streamline workflows and implement process improvements within the claims department, resulting in increased efficiency and productivity levels.
Accounts Payable Representative
Hasbro Inc
Pawtucket, RI
08.2012 - 04.2014
- Utilized SAP to process invoices on a daily basis while reviewing appropriate signatory approvals and method of payment
- Successfully leveraged SAP to research and match invoices against purchase orders, paying particular attention to international taxes and retentions
- Proficiently performed local and international payments meeting daily deadlines. As well as prepared month end closure procedures
Education
Bachelor of Science - Global Tourism & Hospitality Management
Johnson & Wales University
Providence, RI05.2010
Skills
- Corporate Finance
- Project Management & Execution
- Cross-Functional Team Management
- Cash Flow Management
- Financial Data & Reporting
- Standardize Operations
- Change Management
- Collaboration & Relationship Building
- Continuous Improvement
- Recruitment and hiring
- Corporate Training
- Deduction Resolution
- Systems Implementation
- Analytical & Problem Solving Skills
- Strategic Thinking
- Technological Skills
- Microsoft Office SharePoint/Teams
- Business Intelligence/Objects
- SAP Hana S4 / ERP / TS4
Successful Implementations
- SAP Accounting System Upgrade with Regression Testing
- Standard Global Deduction Process
- Sales Claims & Collections RPA (robotic process automation)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
OTC Claims & Chargeback Regional Business Partner
Hasbro Inc
02.2024 - Current
Interim Collections Manager
Hasbro Inc
02.2023 - 04.2024
Sales Claims Manager
Hasbro Inc
10.2018 - 02.2024
Bilingual Sales Claims Analyst for Latin America
Hasbro Inc
04.2017 - 10.2018
Sales Claims Analyst
Hasbro Inc
04.2014 - 04.2017
Accounts Payable Representative
Hasbro Inc
08.2012 - 04.2014
Bachelor of Science - Global Tourism & Hospitality Management
Johnson & Wales University