Lourdes Ochoa Carvajal
Phoenix,AZ
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Human Resources Specialist (42A)
Arizona Army National Guard
07.2023 - 10.2023
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Familiarized with military human resource information systems.
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Assisted in other areas where help was needed in the office which include familiarizing myself with various information systems.
Insurance Customer Service Representative
State Farm
03.2023 - 07.2023
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ05.2026
Associate of Arts - General Studies
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ05.2022
Skills
Attention to Detail
Microsoft Office
Insurance Claim Forms Review
Paperwork Processing
Teamwork and Collaboration
Data Entry Software
Multitasking
Problem-Solving
Adaptability and Flexibility
Interpersonal Skills
Additional Information
I have been on a year long deployment assisting United States Border Patrol with various tasks. Having to adapt quickly and learn various systems and policies quickly to effectively help USBP and complete the mission successfully.
Languages
Spanish
Professional Working
Timeline
Human Resources Specialist (42A)
Arizona Army National Guard
07.2023 - 10.2023
Insurance Customer Service Representative
State Farm
03.2023 - 07.2023
Bachelor of Science - Healthcare Administration
Grand Canyon University
Associate of Arts - General Studies
Maricopa Community Colleges, South Mountain Community College
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