Lourdes Palacios Velasquez
Silver Spring,MD
Summary
Professional, Quick, Intelligent, Overachiever, Dedicated
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Crown Insurance Agency
Greenbelt, Maryland
03.2024 - Current
- Managed customer inquiries through phone and email communication.
- Trained staff on customer service protocols and best practices.
- Resolved client complaints promptly and effectively.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Bar Waitress
Los Antojitos Mexican Restaurant
Adelphi, MD
06.2022 - 03.2024
- Checked customers on food & drink orders, recite menus specials, tracked: of patrons alcohol consumption & cut off to prevent inappropriate behavior, cleaned and help maintain bar equipment
Landscaping
DH Landscaping
Silver Spring, MD
09.2021 - 06.2022
- Maintaining residential/construction sites - increased visibility of signs, tree/shrub shape trimming, bush pruning, gathering and disposing of leaves
Education
General Education -
James Hubert Blake High School
Collesvile, MDSkills
- Organization
- Communication
- Time Management
- Customer Satisfaction
- Adaptability
- Bilingual
- Problem Solving
Awards
- State of Maryland Biliteracy, Proficiency in listening, speaking, writing, reading two languages
- Honor Roll Student, Overachieved in projects, tests, and assignments
Languages
- Spanish
- English
Timeline
Customer Service Manager
Crown Insurance Agency
03.2024 - Current
Bar Waitress
Los Antojitos Mexican Restaurant
06.2022 - 03.2024
Landscaping
DH Landscaping
09.2021 - 06.2022
General Education -
James Hubert Blake High School