Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
References
Generic
LOURDES QUINTERO

LOURDES QUINTERO

Chicago,USA

Summary

Dynamic project management professional with a proven track record at Shift4 America, adept in Salesforce and stakeholder engagement. Successfully orchestrated multiple high-impact projects, enhancing workflow efficiency and ensuring timely delivery. Recognized for implementing agile methodologies and fostering cross-functional collaboration to achieve project goals.

Overview

9
9
years of professional experience

Work History

Enterprise Project Management Associate

Shift4 America
08.2022 - 05.2024
  • Oversaw project lifecycle documentation and management for sports and entertainment accounts nationwide.
  • Implemented and maintained project management methodologies, tools, and templates.
  • Regularly communicated project status, risks, and issues to senior management.
  • Supported multiple projects simultaneously from initiation through implementation, minimizing scope creep and ensuring timely project closure.
  • Orchestrated the planning and execution of events, ensuring seamless coordination and delivery.
  • Collaborated with stakeholders to define project goals, objectives, and deliverables.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
  • Provided detailed technical and operational direction, consistently meeting deliverables according to deadlines.
  • Developed and executed robust implementation strategies while managing multiple projects concurrently.
  • Worked closely with cross-functional teams, including Finance, IT, Operations, and Customer Support, to streamline payment workflows and ensure compliance with industry regulations.
  • Coordinated with teams to resolve project issues and mitigate risks.
  • Documented standard operating procedures for the sports and entertainment department.
  • Developed project templates and deliverables, and prepared communications.
  • Performed Quality Assurance on various documents.
  • Utilized Salesforce platform, Google Meet/Zoom for communication.
  • Managed client relationships using Monday.com, auditing/editing accounts for project changes.
  • Daily use of Google PowerPoint, Excel, and Google Documents for recording client information.

National Corporate Liaison

California Closets
Chicago, USA
04.2015 - 08.2022
  • Navigated and coordinated current projects and tasks, ensuring team alignment and workflow efficiency.
  • Responded to customer inquiries across all social media platforms and online chats.
  • Provided premium ecommerce and customer care services nationwide.
  • Resolved customer issues related to order management, including damage, returns, exchanges, and availability.
  • Communicated repetitive issues and trends to upper management and internal partners to proactively address future concerns.
  • Utilized Salesforce for customer relationship management and documentation.
  • Acted as a liaison between Design and Production teams, managing creative projects and promoting a superior corporate image.
  • Participated in project design meetings, proposing improvements as needed.
  • Attended meetings at corporate headquarters, collaborating with industry members to share ideas and perspectives.
  • Improved organizational filing systems for confidential employee records, enhancing accessibility and efficiency.
  • Assisted in writing job postings and job descriptions, and pre-screened resumes for corporate hiring managers.
  • Collaborated with departmental managers to determine hiring needs and provided candidate recommendations.

Education

Certified Associate in Project Management - Technology Education

PMI
08.2025

Workflow Specialist: Technology Education -

Asana
08.2025

AI Certification : Technology Management -

Salesforce
08.2025

High School Diploma -

City Colleges of Chicago
Chicago, IL
05.2005

Skills

  • Salesforce expertise
  • G Suite proficiency
  • Stakeholder engagement
  • Agile methodologies
  • Event management
  • Change implementation
  • Client engagement
  • Team leadership
  • Project planning
  • Excel and Office 365 knowledge
  • SharePoint collaboration
  • Calendar scheduling

Timeline

Enterprise Project Management Associate

Shift4 America
08.2022 - 05.2024

National Corporate Liaison

California Closets
04.2015 - 08.2022

Certified Associate in Project Management - Technology Education

PMI

Workflow Specialist: Technology Education -

Asana

AI Certification : Technology Management -

Salesforce

High School Diploma -

City Colleges of Chicago

Accomplishments

I led implementation efforts for sports and entertainment clients nationwide, managing over 100 complex projects from kickoff through launch. By optimizing workflows and aligning internal teams with client goals, I consistently delivered results on time and above expectation. Prior to that, my work at California Closets sharpened my ability to manage corporate relationships, resolve high-touch customer concerns, and serve as a trusted liaison across design, operations, and production teams.

References

References available upon request.

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LOURDES QUINTERO