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Associate Principal Engineer

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Dynamic and self-motivated professional with a proven track record at Metro by T-Mobile. Adept in customer service and problem-solving, I excel in fast-paced environments, fostering teamwork and collaboration. Committed to continual improvement, I leverage excellent communication skills to enhance team performance and drive operational success.

Seeking to use experience and communication skills to resolve, enhance, and transform the face of customer interaction.

Strategic leader with 6+ years of experience scaling Customer Success teams across SaaS, EdTech, and Mobility Tech. I've led organizations from early-stage growth to enterprise scale, managing portfolios exceeding $30M ARR and driving measurable improvements in retention, adoption, and expansion. I specialize in building frameworks that connect customer outcomes to business growth, streamlining onboarding, operationalizing insights, and empowering teams through data-driven, empathetic leadership that delivers long-term impact.

Insightful Marketing and Events Manager with experience devising and implementing marketing campaigns. Built deep understanding of target audience to develop effective marketing and relevant eventing. Early adopter of latest industry trends and strategies, resulting in consistently fresh and creative ideas.

Lourdes Torres

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METRO bY TMOBILE

Customer Service Cashier

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Associate of Science - Magnetic Resonance Imaging (MRI) Technology

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METRO bY TMOBILE

Customer Service Cashier

Associate of Science - Magnetic Resonance Imaging (MRI) Technology

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