Lourdes Toves-Wenzel
Tacoma,WA
Summary
Educated clients to foster in-depth understanding of diagnosis or treatment. Evaluated treatment progress and adjusted treatment plans accordingly. Helped clients to identify and address substance abuse issues through individual and group therapy sessions. Assessed patient history and developed treatment plans aligned with client life goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
OPIOD Task Force with Pierce County & Dept. of Health
Member-Volunteer Homeless Connect & Outreach
Overview
34
34
years of professional experience
Work History
Event Caterer
TNT Island Cuisine
2012.03 - Current
- Conceptualized menus to account for dietary restrictions, food allergies and personal requests.
- Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
- Sampled each dish for quality control prior to serving, identifying mistakes and solving immediately.
- Ordered food items and supplies needed to fulfill catering jobs.
- Cooked for large groups of people and managing various types of food for large events.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Traveled across 25 mile-range to provide exceptional service, offering critically-acclaimed Island Cuisine catering in various settings30
- Developed customized menus tailored to clients'' preferences, dietary needs, and event themes.
- Managed team of catering staff, ensuring quality service and professionalism at all times.
- Maintained strict hygiene standards throughout entire event catering process.
- Implemented creative presentation techniques to elevate visual appeal of food displays at events.
- Adapted quickly to last-minute changes in guest counts or dietary restrictions, ensuring smooth execution of events despite challenges.
- Developed strong relationships with clients through consistent communication before, during, and after their events.
- Increased repeat business by building reputation as reliable caterer known for superior customer service.
- Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature and quantity.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Crafted exciting catering options for clients.
- Created catering menu based upon client specifications, event type, dietary needs, and budget.
- Provided exceptional customer service by proactively addressing any concerns or special requests from clients during events.
- Ensured safety compliance in accordance with industry regulations and guidelines at all times during event preparations.
- Mentored junior catering staff members, fostering professional growth within team while still maintaining high performance levels.
- Utilized culinary techniques to create visually appealing dishes.
- Evaluated food products to verify freshness and quality.
- Participated in food tastings and taste tests.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Modified recipes to accommodate dietary restrictions and allergies.
- Assisted with menu development and planning.
Community Health Outreach Worker
Community Health Care
2021.11 - 2024.01
- Enhanced community health by conducting comprehensive assessments and identifying areas of improvement.
- Developed targeted outreach programs for at-risk populations, resulting in improved health outcomes and increased access to care.
- Collaborated with local healthcare providers and organizations to establish strong network of support for community members.
- Increased awareness of available resources by organizing and leading health education workshops and presentations.
- Conducted home visits to assess individual needs, provide personalized guidance, and connect clients with appropriate services.
- Fostered community engagement by planning and executing various health promotion events and activities.
- Empowered individuals to take control of their health by providing tailored educational materials on disease prevention strategies.
- Built relationships with diverse community members through active listening, empathetic communication, and cultural competence practices.
- Implemented creative solutions to address unique challenges faced by underserved communities seeking healthcare services.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Collaborated with external organizations to coordinate health and social services.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Signposted additional health care services and resources to improve outcomes.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Developed targeted outreach programs for at-risk populations, resulting in improved health outcomes and increased access to care
- Collaborated with local healthcare providers and organizations to establish strong network of support for community members
- Helped vulnerable individuals navigate complex healthcare system
- Fostered community engagement by planning and executing various health promotion events and activities
Recovery Specialist II
Telecare Corporation
2020.06 - 2021.11
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Developed individual treatment goals based on history and diagnosis.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals
Juvenile Detention Officer
Department Of Children Youth And Family Services
2019.06 - 2021.11
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Participated in staff meetings, special events and professional development activities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Supervised 10-15 inmates during mealtime and recreational time.
- Supervised 10-15 inmates during mealtime and recreational time
Assistant Dietary Manager
Medford Assisted Living
2017.03 - 2019.02
- Monitored production to check safety, standardized production and appropriate portioning.
- Purchased food supplies for department according to budget limitations.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Improved patient satisfaction by creating personalized meal plans tailored to individual dietary needs and preferences
- Streamlined kitchen operations for increased efficiency by implementing new inventory management processes
- Enhanced staff performance with thorough training on proper food handling, sanitation, and safety procedures
- Collaborated with registered dietitians to develop nutritious menus in compliance with state and federal guidelines
- Assisted in budget management, ensuring cost-effective purchasing decisions without sacrificing quality or nutrition standards
- Boosted employee morale by fostering positive work environment through effective communication and team-building activities
- Reduced food waste significantly by implementing portion control measures and efficient meal preparation techniques
- Ensured timely delivery of meals by optimizing daily production schedules according to patient needs and facility requirements
- Facilitated open lines of communication between kitchen staff and healthcare providers to address concerns promptly and effectively
- Maintained strict adherence to industry regulations regarding food safety, hygiene, and sanitation practices, leading to consistently high inspection scores
- Developed strong relationships with vendors to secure favorable pricing and timely deliveries of essential supplies
- Coordinated special events catering, providing exceptional service for guests while adhering to dietary restrictions as needed
Daycare Childcare Provider
State Of Oregon
2014.02 - 2016.03
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Enhanced children's cognitive and social development by implementing age-appropriate activities.
- Provided safe and nurturing environment for children, promoting emotional well-being and growth.
- Assisted in planning and execution of daily lessons, ensuring educational goals were met.
- Supported parents in understanding their child's developmental milestones through regular communication and progress updates.
- Collaborated with fellow daycare providers to maintain high level of care for all children at facility.
- Developed strong relationships with families, fostering trust and open communication between caregivers and parents.
- Monitored children's behavior, intervening when necessary to promote positive interactions among peers.
- Maintained accurate records of each child's attendance, meal consumption, nap times, and other pertinent information for parental review.
- Implemented creative art projects to encourage self-expression and foster fine motor skills among children.
- Administered first aid treatments as needed, ensuring safety and well-being of all children under my care.
- Promoted early literacy skills by incorporating story time into daily routines, engaging children in age-appropriate literature selections.
- Implemented positive reinforcement techniques to encourage good behavior and promote self-discipline among children.
- Enhanced children's cognitive and social development by implementing age-appropriate activities
- Provided safe and nurturing environment for children, promoting emotional well-being and growth
Community Living Counselor/Mental Health Support Worker
Guma Mami Inc./Superior Court-Guam-Mental Health
1990.06 - 2010.06
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Documented client progress in confidential files.
- Provided clients with recommendations to community resources.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Developed and maintained courteous and effective working relationships.
- Assisted residents in achieving personal goals through tailored guidance and skill-building activities
- Enhanced residents'' quality of life by creating and implementing individualized support plans
- Fostered sense of community within living environment by organizing group activities and events
- Improved residents'' wellbeing with regular assessments, updates, and adjustments to their support plans
- Maintained safe and inclusive living space, addressing any conflicts or concerns promptly and professionally
- Collaborated with interdisciplinary teams to provide comprehensive care for residents, ensuring optimal health outcomes
- Implemented behavior management techniques for challenging situations, fostering positive atmosphere while adhering to individual rights and dignity
- Facilitated communication between family members, healthcare providers, and community resources to coordinate resident services effectively
- Trained new staff members on policies, procedures, and best practices for effective Community Living Counselor performance
- Documented all interventions, incidents, and achievements in accordance with regulatory requirements and organizational guidelines
- Advocated for resident needs during funding meetings or service planning sessions to ensure access to appropriate resources and supports
- Provided crisis intervention when necessary by assessing risks, de-escalating tensions, and coordinating emergency response efforts if required
- Developed strong relationships with community partners such as schools or employers for greater inclusion opportunities for residents
- Monitored whereabouts of clients within facility and tracked individuals entering and exiting
- Engaged in therapeutic relationships with clients and delivered crisis counseling, conflict resolution and problem-solving assistance
- Fostered a sense of community within the living environment by organizing group activities and events
- Supported residents in maintaining personal hygiene, daily routines, and self-care tasks to promote independence
- Implemented behavior management techniques for challenging situations, fostering a positive atmosphere while adhering to individual rights and dignity
- Maintained a safe and inclusive living space, addressing any conflicts or concerns promptly and professionally
- Conducted ongoing evaluations of resident progress, adjusting strategies as needed to maximize growth potential
- Promoted social integration by encouraging participation in local activities that matched resident interests and abilities
- Educated the community about disability awareness, promoting inclusivity and understanding through presentations or workshops
- Worked in collaboration with primary counselor to monitor and deliver supportive services to specific caseload of clients
School Program Aide/Special Needs Caregiver
Department Of Education- Guam
2005.03 - 2009.06
- Assisted with school field trips and special events by collecting permission slips and payments.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Developed and maintained courteous and effective working relationships.
- Helped teachers manage bus loading and unloading.
- Improved student engagement by incorporating interactive activities and group projects in curriculum.
- Assisted in development of individualized education plans, ensuring tailored approach for each student's needs.
- Provided one-on-one support to students with special needs, enabling their successful integration into mainstream classrooms.
- Managed classroom behavior effectively, creating safe and respectful learning environment for all students.
- Developed strong relationships with students, fostering sense of trust and mutual respect that enhanced their learning experience.
- Collaborated with other educators to develop interdisciplinary lesson plans, promoting comprehensive understanding across multiple subject areas.
- Implemented various teaching strategies to accommodate diverse learning styles within classroom setting.
- Facilitated peer tutoring sessions to encourage collaborative learning among students.
- Participated in ongoing professional development workshops, staying current on best practices in education techniques.
- Served as mentor to new teachers, providing guidance and support during their transition into school community.
Education
High School Diploma -
Guam Community College
Mangilao, GU09.2001
Associate of Science - Health Management And Clinical Assistance
Guam Community College
Mangilao, GU09.2001
Skills
- Detailed Activity Logs
- Security Regulation Enforcement
- Crisis Management Plans
- Verbal and Written Communication
- Federal and State Regulation Compliance
- First Aid Training- Adult & Youth
- CPR AED & BLS Certified
- Emergency Response
- Crisis Prevention & Intervention
- De-escalation Techniques
- CPI -Crisis Prevention Intervention
- Suicide Prevention Class completed
- Individual counseling
- Team building
- Cultural Awareness
Accomplishments
- Part owner of TNT Island Cuisine & Catering ( Guam & Oregon)
- Owned and operated an In-home daycare & after school program in Medford, Or. ( to include special needs program)
- Managed Sarah's Catering & Party Equipment Rental (family business)
- Parent sponsor for Project STAR- Strengthening Teen Awareness & Resources, under Guam Coalition Against Family Violence and Sexual Assault.
- PAIMI Protection & Advocacy for Individuals with Mental Illness, Board Member for two terms 2009-2010 and 2010-2011
- Attended SAMHSA Substance Abuse & Mental Health Services Admin. Alternatives Conference In Orlando, Florida in October 25-31,2011
- Assisted in coordination and operation of a Drop-In Center at the Mental Health Center for evening services in Guam, under the Dept. of Mental Health & Substance Abuse.
- NPI ( NATIONAL PROVIDER IDENTIFIER )- MENTAL HEALTH SERVICES #1346731882
- Mental Health Crisis worker & Suicide Prevention Awareness
- AAC and RBT certification in progress
Timeline
Community Health Outreach Worker
Community Health Care
2021.11 - 2024.01
Recovery Specialist II
Telecare Corporation
2020.06 - 2021.11
Juvenile Detention Officer
Department Of Children Youth And Family Services
2019.06 - 2021.11
Assistant Dietary Manager
Medford Assisted Living
2017.03 - 2019.02
Daycare Childcare Provider
State Of Oregon
2014.02 - 2016.03
Event Caterer
TNT Island Cuisine
2012.03 - Current
School Program Aide/Special Needs Caregiver
Department Of Education- Guam
2005.03 - 2009.06
Community Living Counselor/Mental Health Support Worker
Guma Mami Inc./Superior Court-Guam-Mental Health
1990.06 - 2010.06
Associate of Science - Health Management And Clinical Assistance
Guam Community College
High School Diploma -
Guam Community College