Summary
Overview
Work History
Education
Skills
Certification
Contact
Education
Interests
Timeline
Generic

Lourdes Valderas

Kyle

Summary

Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills in any given role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Associate Cashier

HEB Grocery Store
09.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Improved customer satisfaction by assisting those in need of hands on help to their cars and around the store.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Associate

Khols
08.2019 - 03.2020
  • Maintained and organized presentable merchandise to drive continuous sales.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures .
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

Education

High School Diploma -

Lehman High School
Kyle, TX

Associate of Applied Science - Visual Communication- User Experience Design

Austin Community College
Kyle, TX
05-2026

Skills

  • Departmental collaboration
  • Time Management
  • Outstanding Social Skills
  • Problem resolution
  • Customer support
  • Coding Experience
  • Team collaboration
  • Retail store support

Certification

  • General Industry Safety and Health, OSHA - 3/21/2018

Contact

Kyle, TX 78640

Education

Kyle, TX

Interests

  • Growing up I enjoyed taking part in STEM education non-profits (GirlStart, Latinitas, Code2College)
  • Personal Development and Self-Improvement
  • Music

Timeline

Customer Service Associate Cashier

HEB Grocery Store
09.2021 - Current

Sales Associate

Khols
08.2019 - 03.2020

High School Diploma -

Lehman High School

Associate of Applied Science - Visual Communication- User Experience Design

Austin Community College

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Lourdes Valderas