Lourdes Valderas
Kyle,TX
Summary
A User Experience Design College Student currently getting my degree in Applied Science and learning how to build up my skills as a designer. Bringing the ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Offering a strong foundation in communication and problem-solving, eager to learn and thrive in a customer-focused environment. Ready to use and develop interpersonal and problem-solving skills in any given role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate Cashier
HEB Grocery Store
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction by assisting those in need of hands on help to their cars and around the store.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Khols
08.2019 - 03.2020
- Maintained and organized presentable merchandise to drive continuous sales.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Trained and developed new sales team associates in products, selling techniques, and company procedures .
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Education
Associate of Applied Science - Visual Communication- User Experience Design
Austin Community College
Kyle, TX05-2026
High School Diploma -
Lehman High School
Kyle, TXSkills
- User experience design
- Time Management
- Wireframming
- Prototyping
- Problem resolution
- Customer support
- Coding Experience
- Team collaboration
Certification
- General Industry Safety and Health, OSHA - 3/21/2018
Contact
Kyle, TX 78640
Hobbies and Interests
- Growing up I enjoyed taking part in STEM education non-profits. (GirlStart, Latinitas, Code2College)
- Personal Development and Self-Improvement
- Music
Education
Kyle, TX
Timeline
Customer Service Associate Cashier
HEB Grocery Store
09.2021 - Current
Sales Associate
Khols
08.2019 - 03.2020
Associate of Applied Science - Visual Communication- User Experience Design
Austin Community College
High School Diploma -
Lehman High School
Similar Profiles
Anaise LopezAnaise Lopez
Customer Service Specialist at HEB Grocery StoreCustomer Service Specialist at HEB Grocery Store
Jacoby MusgroveJacoby Musgrove
HEB Texas Backyard Associate at HEB Grocery StoreHEB Texas Backyard Associate at HEB Grocery Store
Sherry RaySherry Ray
Cashier at HEB Grocery StoreCashier at HEB Grocery Store
Chloe NelsonChloe Nelson
Cake Decorator /Bakery Clerk at HEB Grocery StoreCake Decorator /Bakery Clerk at HEB Grocery Store
Aidet OrtizAidet Ortiz
Corporate Accounting Associate at Endeavor Real EstateCorporate Accounting Associate at Endeavor Real Estate