Lourdes Vargas
Modesto,CA
Summary
Obtain a position in an office allowing me to use my skills, experience and good work ethic.
Overview
12
12
years of professional experience
Work History
Dispatcher/Cashier
Doc's Towing C.
Modesto, CA
01.2020 - 01.2022
- Take incoming calls in a professional friendly manner
- Police impounds, accidents
- Coordinate and dispatch multiple drivers
- Receiving towing orders
- Managed fax machine, computer, telephone
- Maintain a positive attitude at any given time
Patient Coordinator
Stadium Dental and Orthodontics
Manteca, CA
08.2014 - 09.2020
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- checked in patients
- scheduled appointments
- verified patient insurance eligibility and billing information
Receptionist
My Kids Dentist
01.2012 - 01.2014
- Managed receptionist area, including greeting visitors and responding to telephone and in-person request for information
- Made copies, sent faxes and handled all outgoing correspondence
- Maintained the front desk and reception area in a neat organized fashion
- Discussed the cost of possible treatments with legal guardians
- Confirmed appointments
- Answering Telephones
- Called insurances for patient eligibility
Receptionist /Patient Care Coordinator
Western Dental
01.2010 - 01.2012
- Set and achieve personal sales goals while supporting the goals of the team
- Greet patients in a timely, professional and engaging manner
- Provide patient consultations and communicate information about recommended treatments
- Discuss cost of service, insurance coverage, and payment options with patients
- Build lasting relationships with patients by contacting them to follow up on visits on new alternative treatments
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions or concerns according to WDS policies
- Respond to patient questions or concerns according to WDS policies
- Answering telephones
- Scheduling, confirming appointments, and maintaining appointment book
- Register patients on sign in sheet
- Chart Filling
- Checking voicemail on daily basis
Education
Associate of Arts - Respiratory Therapist
Modesto Junior College
Modesto, CA05-2024
High School Diploma -
Downey High School
Modesto, CA06-2004
ROP -
Medical Clerk At Memorial Hospital
Modesto, CA01.2003
Skills
- Customer service
- Data entry
- Decision-making
- Team player
- Active listening
Accomplishments
With dedication and hard work i graduated college and received my degree in Natural Sciences. i recently graduated in May, 2024.
Awards
Outstanding Star Award, 2012, Received for my dedication and commitment to exceptional services from Western Dental Services Inc.
Languages
Spanish
Full Professional
Timeline
Dispatcher/Cashier
Doc's Towing C.
01.2020 - 01.2022
Patient Coordinator
Stadium Dental and Orthodontics
08.2014 - 09.2020
Receptionist
My Kids Dentist
01.2012 - 01.2014
Receptionist /Patient Care Coordinator
Western Dental
01.2010 - 01.2012
Associate of Arts - Respiratory Therapist
Modesto Junior College
High School Diploma -
Downey High School
ROP -
Medical Clerk At Memorial Hospital