Louy Thompson
Groveton,TX
Summary
Reliable, motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Manager
W.C. Tractor
Lufkin, TX
05.2024 - Current
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Pitched in to complete various duties during peak periods or employee absences.
- Reviewed customer billing statements for accuracy prior to release.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Conducted performance reviews and provided constructive feedback to staff members.
- Maintained records of all customer interactions and transactions.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Facilitated communication between the service department and other company divisions.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Addressed customer questions and concerns regarding products and services.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
Mechanic
Hammer Equipment
Lufkin, TX
09.2021 - Current
- I was hired as a mechanic, worked as a technician for 2 years as well as being shop foreman and was promoted to service manager. Now currently working as the service manager.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Disassembled defective parts to make proper repairs.
Mechanic
Acorn Forestry
Lufkin, TX
07.2019 - 09.2021
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Project Manager
TQPR CONTRACTORS
04.2016 - 06.2019
- I was responsible for supervising crews on jobs, keeping track of payroll, making sure tools and equipment were available to perform the jobs, communicating with trucking contractors, daily/weekly inspections, safety logs, keeping track of invoices, collecting invoice payments, bank deposits
- Ensuring trucks/trailers were registered and inspected
- Assisted with bidding jobs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Driller
Nabors Drilling
04.2012 - 01.2016
- Supervised a crew, responsible for daily/weekly reports and meetings, inventories, safety logs and safety meetings, communications with third party crews
- Responsible for all communications on the rig, and weekly supply orders.
LEIUTENANT - TEXAS DEPT. OF CRIMINAL JUSTICE
07.1999 - 04.2012
- Responsible for safety and security for approximately 2250 offenders and approximately 40-50 employees
- Conducted daily staff and safety meetings, scheduled employees for work and days requested off, responsible for numerous computer reports for investigations
- Ensured the facility ran on a normal operating schedule.
TEMPLE INLAND – PARTICLEBOARD PLANT
08.1997 - 07.1999
- Worked on the production line, operated forklifts, front end loaders, manlifts, inspected/graded products for shipment, prepared shipments, cleaning and maintenance on shut down days.
Education
Basic studies -
DIBOLL HIGH SCHOOL
05.1997
Welding -
DIBOLL HIGH SCHOOL
05.1997
Ag Mechanics -
DIBOLL HIGH SCHOOL
05.1997
Shop and Paint Booth -
DIBOLL HIGH SCHOOL
05.1997
Skills
- Operate a forklift, manlift, skid steer, backhoe excavator, dozer, most heavy equipment
- Complete the maintenance on a forklift, manlift, skid steer, backhoe excavator, dozer, most heavy equipment
- A little knowledge on electrical
- Supervise a crew
- Maintain daily safety logs
- Communications between multiple contractors on a shared job
- Scheduling hours for employees, some office work, completing and filing work orders
- Building positive team moral and working environment
- Familiar with all hand tools and their intended use
- Customer service, customer relations and communications
- Productivity monitoring
- Supply procurement
- After-sales support
- Policy and procedure enforcement
- Estimating and quoting
- Sales support
- Customer service
- Time management
- Multitasking and organization
- Schedule management
- Multiple priorities management
- Critical thinking
- Performance evaluations
- Quality assurance
- Client retention strategies
- Crew leadership
- Workflow management
- Staff supervision
Contact
Groveton , Texas 75845
Certification
- AST - Advanced Service Technician
- Attended multiple Kubota technical courses.
Activities
I am an adult leader with the Diboll 4-H, Zavalla 4-H, and active with the Diboll FFA. I'm also a member of the Diboll FFA Booster Club. My kids have shown projects through these programs since they were five years old. My daughter now attends Sam Houston State University and my son is a Senior at Diboll High School. I enjoy teaching my kids and other kids in these clubs how to design and build ag mechanic projects to show at the county fair and, also how to show and properly care for their animal projects. This is a huge passion of not only mine, but my entire families. I also raise show cattle to sell for any kids needing an animal project. In my spare time I enjoy hunting and fishing.
Skills
Operate a forklift, manlift, skid steer, backhoe excavator, dozer, most heavy equipment
Timeline
Service Manager
W.C. Tractor
05.2024 - Current
Mechanic
Hammer Equipment
09.2021 - Current
Mechanic
Acorn Forestry
07.2019 - 09.2021
Project Manager
TQPR CONTRACTORS
04.2016 - 06.2019
Driller
Nabors Drilling
04.2012 - 01.2016
LEIUTENANT - TEXAS DEPT. OF CRIMINAL JUSTICE
07.1999 - 04.2012
TEMPLE INLAND – PARTICLEBOARD PLANT
08.1997 - 07.1999
Basic studies -
DIBOLL HIGH SCHOOL
Welding -
DIBOLL HIGH SCHOOL
Ag Mechanics -
DIBOLL HIGH SCHOOL
Shop and Paint Booth -
DIBOLL HIGH SCHOOL
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