Lovasia McCoy
Syracuse
Summary
Detail-oriented Housekeeper with strong skills in patient care and collaboration. Experienced in training new employees and implementing safety protocols to ensure a secure and hygienic hospital environment. Ready to contribute to improved service quality and patient satisfaction.
Overview
2027
2027
years of professional experience
Work History
Housekeeper
VA Hospital
Syracuse
07.2023 - Current
- Trained new employees on protocols and best practices in patient care.
- Implemented safety procedures to maintain a secure hospital environment.
- Conducted performance evaluations and provided feedback to team members.
- Assisted in resolving patient concerns and improving service quality.
- Maintained compliance with healthcare regulations and standards set by the VA Hospital.
- Cleaned patient rooms to maintain a hygienic environment for veterans.
- Sanitized common areas to promote infection control and safety standards.
- Stocked cleaning supplies and equipment to facilitate daily operations efficiently.
- Coordinated with nursing staff to address urgent cleaning needs in patient areas.
- Assisted in training new staff on cleaning procedures and best practices.
- Reported maintenance issues promptly to ensure a safe facility for patients and staff.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Collaborated with other departments to coordinate workflow processes between teams.
- Trained new employees on company policies and procedures.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained positive working relationship with fellow staff and management.
General Manager
Taco Bell
Fairmount
- Oversaw daily operations to ensure efficient service and food quality.
- Managed staff schedules to optimize labor and meet customer demand.
- Implemented training programs for new employees on company policies.
Skills
- Training new staff
- Safety procedures
- Cleaning standards
- Patient care
Timeline
Housekeeper
VA Hospital
07.2023 - Current
General Manager
Taco Bell