JOHN L. GREEN III
North Little Rock,AR
Summary
INFORMATION TECHNOLOGY PROFFESIONAL: I am a positive, versatile, ambitious, and forward-thinking IT professional with extensive experience in computer hardware and networking. I possess strong troubleshooting and problem-solving skills with a proven history of meeting deliverables and the ability to build key relationships and communicate effectively to complete projects timely. I am seeking a role that will continue to challenge me professionally where my dedication, certifications, and experience can be fully utilized for the better growth and profit of the company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Network Engineer
Oracle
10.2023 - Current
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Support, configure, and maintain Arista, Juniper & Cisco systems
- Support, configure, and maintain optical technologies such as WDMs. Vendors Infinera & Cisco
- Support and maintain BGP, ISIS, MPLS & OSPF
- Working on fundamentals JNCIA cert & Python fundamentals
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
Network Operations Center Analyst
Arkansas Blue Cross Blue Shield
10.2021 - 10.2023
- Support, Configure, and maintain systems and Networks
- Monitor network and server traffic
- Conduct, through research, troubleshooting and resolving issues, escalating complex problems to higher level administrators and engineers
- Install, configure and administer network and server monitoring tools
- Prioritize timely issue remediation in a demand 24/7 environment with critical uptime requirements
- Provided on-site and remote technical support to users.
- Directly supported in-house service ticket software for non-emergency user-related issues.
- Maintain, analyze, troubleshot and repair computer systems, hardware and computer peripherals.
- Met SLA Agreements with all issues
- Use advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
- Fix printers, operating systems, device drivers & issues with dhcp and dns
Network Administrator / Desktop Support Analyst
Computer Hut
01.2019 - 10.2021
- Perform installations and repairs of desktop/laptop devices, as well as various computer and printer software and hardware
- Assist customers with computer issues via help desk tickets and phone calls
- Successfully manage client loads and meet expectations while working remotely during pandemic
- Drive results and work to find long-lasting solutions to improve functionality by utilizing creative solutions and a patient approach while troubleshooting issues off site
- Test and accurately configure software and maintain high functioning hardware
- Configuring & troubleshooting VLANS
- Configuring & troubleshooting VLAN Trunking, RPVST+, Inter-vlan routing, switchport security, 802.1X/NAC, BPDU Guard/Root Guard/Loop Guard, Portchannel/Etherchannel
- Static Routing, OSPF, & eigrp
- Networking Technologies : LAN & Wan
- Networking Tools: Wireshark, putty & solarwinds
LEAD PRODUCE CLERK
Kroger, AR
04.2016 - 01.2019
- Maintained produce department of one of Little Rock’s largest stores
- Performed inventory control, placed orders, oversaw and performed restocking of produce, implemented necessary trainings, and opened lines of communication with lower-level employees
- Upheld store appearance in produce dept, assisted customers with inquiries and selections, and managed tracking of departmental activities
SECURITY GUARD
Southwestern Energy
01.2012 - 08.2015
- Checked driver and other personnel’s credentials upon entering and exiting the premises
- Documented driver arrival and departure information in continuous daily log
- Communicated frequently with vendors and made hourly rounds to ensure property always remained secure
Education
NETWORK & SYSTEMS ADMINISTRATION
ITT Technical Institute
Little Rock, ARSkills
- Remote Troubleshooting
- Active Directory
- Server Administration
- Incident Management
- Build & Administer Virtual machines
- O365 Administrations
- Knowledgeable about hardware, software & networking
- Powershell
- MS Office, iWork, & G Suite programs
- Strong data analysis skills
- Excellent written & verbal communication
- System Performance Assessment
- Collaborative Team Player
- Analytical and Methodical
- Operational Support
- Team Support
- Troubleshooting Network Issues
- Resolving Problems and Incidents
Certification
- NETWORK+
- CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)
- CISCO CERTIFICATION ENTRY NETWORK TECHNICIAN (CCET)
- CompTIA A+
Timeline
Network Engineer
Oracle
10.2023 - Current
Network Operations Center Analyst
Arkansas Blue Cross Blue Shield
10.2021 - 10.2023
Network Administrator / Desktop Support Analyst
Computer Hut
01.2019 - 10.2021
LEAD PRODUCE CLERK
Kroger, AR
04.2016 - 01.2019
SECURITY GUARD
Southwestern Energy
01.2012 - 08.2015
NETWORK & SYSTEMS ADMINISTRATION
ITT Technical Institute
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