Fredeler Louis
Mattapan,MA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Kay Manmi Bar Restaurant
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Room Attendant
Me Marien Hotel
01.2019 - 02.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Contributed to hotel aesthetics, assisted in seasonal decoration of rooms and public areas.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
- Streamlined room preparation process, organized cleaning carts and supplies for efficient use.
- Improved cleaning efficacy, utilized eco-friendly and effective cleaning agents.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
- Optimized guest experience by discreetly performing room services without disturbing guests.
- Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
- Contributed to positive guest feedback with attention to detail in arranging room amenities and supplies.
- Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
- Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
- Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
- Enhanced guest experience, carefully checked for and reported any room damages or issues to maintenance.
- Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
- Ensured operational excellence, adhered to all hotel policies and procedures during cleaning duties.
- Assisted in maintaining inventory levels of cleaning supplies, proactively reported low stock to management.
- Increased health and safety compliance, used personal protective equipment properly and followed hygiene protocols.
- Upheld hotel's high cleanliness standards, conducted deep cleaning tasks as scheduled.
Education
Lycee Paul Eugène Margloire
Forliberte Haïti Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Retail Operations
- Marketing knowledge
- Staff Development
- Sales Growth
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Result through effectively helping with Task.
Languages
Haitian creole
Native or Bilingual
Spanish
Elementary
Timeline
Room Attendant
Me Marien Hotel
01.2019 - 02.2022
Assistant Manager
Kay Manmi Bar Restaurant
Lycee Paul Eugène Margloire
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