Lovell Pope
Detroit,MI
Summary
Dynamic Gas Station Attendant with proven expertise at BP Gas Station Service, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and maintaining a clean, organized environment. Skilled in inventory management and teamwork, consistently driving sales and fostering customer loyalty.
Developed strong interpersonal and operational skills in high-traffic environment, consistently ensuring efficient and friendly service. Demonstrated ability to handle cash transactions accurately and maintain safe, clean workspace. Looking to transition into new field, leveraging transferrable skills in customer service and operational efficiency.
Overview
1
1
year of professional experience
Work History
Gas Station Attendant
BP Gas Station Service
04.2025 - Current
- Operated fuel dispensing equipment and ensured compliance with safety regulations.
- Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of store areas, including fuel pumps and convenience store sections.
- Processed transactions accurately using point-of-sale systems, improving transaction efficiency.
- Collaborated with team members to streamline operations during peak hours, enhancing workflow efficiency.
- Educated customers on promotions and loyalty programs to drive sales and customer engagement.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Pumped gas for guests and took payments.
- Maintained inventory of all saleable items.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Facilitated sales of services and goods.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Conducted regular inspections of fuel storage tanks to prevent possible accidents.
Education
GED -
GED
Skills
- Customer service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and collaboration
- Cash handling
- Operating cash register
- Stocking
- Stocking shelves
- Heavy lifting
- Flexible schedule availability
- Sales assistance
- Cleanliness and hygiene
- Professional appearance
Timeline
Gas Station Attendant
BP Gas Station Service
04.2025 - Current
GED -
GED
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