Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Lovella Gaviola

Jersey City,NJ

Summary

Diligent Back of House Manager with extensive experience in kitchen leadership. Maintains team efficiency and customer satisfaction with skilled oversight of cooks, assistants and dishwashers. Expert in delighting customers with delicious, high-quality food.

Overview

9
9
years of professional experience

Work History

BOH Manager

Airist NJ
Newark, NJ
05.2022 - 08.2023
  • Assisted staff by serving food and beverages or bussing tables.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Inspected dining and serving areas for cleanliness
  • Distributed food to service staff for prompt delivery to customers.
  • Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
  • Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.

Customer Service Representative

Worldwide Flight Services
Newark, NJ
04.2016 - 05.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Line Cook/Cashier

Sodexo USA
Hoboken, NJ
01.2015 - 04.2017
  • Cooked multiple orders simultaneously during busy periods.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Kept stations stocked and ready for use to maximize productivity.

Education

Some College (No Degree) - Business Administration And Management

University of The East
Philippines

Skills

  • Anticipating Problems
  • Supply Ordering and Management
  • Problem Solving
  • Monitoring Food Preparation
  • Scheduling Staff
  • Managing Deliveries
  • Developing Special Dishes and Recipes
  • Reliable and Responsible
  • Time Management
  • Catering Services
  • Team Leadership
  • Delegating Assignments

Timeline

BOH Manager

Airist NJ
05.2022 - 08.2023

Customer Service Representative

Worldwide Flight Services
04.2016 - 05.2018

Line Cook/Cashier

Sodexo USA
01.2015 - 04.2017

Some College (No Degree) - Business Administration And Management

University of The East

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Lovella Gaviola