Lovella Haydon
Denver,CO
Summary
Healthcare professional with over 14 years of expertise providing exceptional care to clients and impeccable customer service to families under the most difficult of times. Developed transferrable skills for many professions especially customer relations, sales and service positions.
Overview
19
19
years of professional experience
Work History
Sales-Parent Education Consultant
Grayter Business Solutions
Denver, CO
01.2024 - Current
- Currently maintaining 35% sales average for Brain Balance Achievement Centers.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Affective communication with parents looking for solutions to assist with children suffering from ADHD, ADD, OCD, ODD, Anxiety, Trauma, Autism, Dyslexia.
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales revenue by consistently meeting and exceeding sales targets.
COVID-Temporary Emergency Staff
Multnomah Co/Do Good
Portland, OR
05.2020 - 07.2020
- Assisted in obtaining adequate temporary housing for the homeless population
- Acquired the use of three high school gymnasiums to relocate clients already housed but by CDC guidelines could not maintain 6ft distance
- Set up buildings to adhere to CDC guidelines, assisted with initial intake assessments of clients upon admission
- Affective communication with a fearful population suffering from mental disorders during a uncertain and fearful time in history.
Home Health Specialist/RN
ComForCare & United Cerebral Palsy Foundation
Portland, OR
08.2017 - 07.2019
- Assessment of clients within their home, documented safety hazards and requested labs and diagnostics, medications, physical therapy
- Gathered information from peer reviewed case studies showing >71% increase in life longevity when severely disabled individuals remain in the community living independently with assistance and >65% cost savings to the State by removing care at mental care facilities
- Advocated at the State level for disabled individuals for these changes
- Implemented fun community outings for clients working closely with GoFly creating 1 day per month designated just for the disabled
- Created new ways of affective communication for clients by working with a nonverbal client affectively using pictures, taps, and eye blinks.
Admission Specialist/RN
Klean Treatment Center
West Hollywood, CA
10.2012 - 03.2017
- Initial interview of person seeking inpatient treatment and determine if potential client meets established criteria for admission
- Mental health assessment at initial intake and as needed
- Provided quality care and clinical nursing skills to patients experiencing acute mental disorders, or acute physical crisis requiring immediate stabilization
- Maintained a 80% success rate in obtaining referrals, approvals for inpatient treatment, extensions for inpatient treatment, and approval for discharging clients to outpatient treatment by personally managing relationships with insurance companies.
Traveling CCRN
UMC-Tucson, HealthSouth Scottsdale
Phoenix, AZ
08.2010 - 08.2012
- Executed complex nursing protocols, monitored vital signs and levels; provided physical support and comfort for patients
- Demonstrated clinical expertise by administering medication, formulated and implemented care plans, and delivered healthcare services that increased patient satisfaction and patient outcomes by 10%
- Problem solving decisions based on evidence based practice or clinical intuition during the most stressful environments with outcomes being life or death
- Maintained patient records and provided updates to physicians on the patient’s condition and being prepared and transparent regularly when updating family members of patient outcomes.
CCRN
Yavapai Regional Medical Center
Prescott, AZ
05.2005 - 08.2010
- Developed exceptional communication skills with patients and their families incorporating their values and beliefs into their plan of care
- Exceeded established benchmarks for performing detailed, accurate documentation, research and peer review for quality assurance, resulting in a 5% decrease in the hospital-acquired VAP rate for graduate CAPSTONE project
- Critical thinking and time management skills used daily under extremely stressful situations while remaining professional
- Continued education to remain proficient in new equipment and software utilized in Critical Care units
- Implemented new 'I don't know' protocol
- Protocol states 'I will find out or I will find someone to answer that' as appropriate response
- Overall patient and family satisfaction including positive outcome, trust, educated staff >78% based off surveys received.
Education
Bachelor of Science Nursing -
01.2011
GPA: 3.97
Skills
- Communication
- Client Advocate
- Research
- Accurate Documentation
- Time Management
- Community Outreach
- Customer Engagement
- Networking
Websites
Timeline
Sales-Parent Education Consultant - Grayter Business Solutions
01.2024 - Current
COVID-Temporary Emergency Staff - Multnomah Co/Do Good
05.2020 - 07.2020
Home Health Specialist/RN - ComForCare & United Cerebral Palsy Foundation
08.2017 - 07.2019
Admission Specialist/RN - Klean Treatment Center
10.2012 - 03.2017
Traveling CCRN - UMC-Tucson, HealthSouth Scottsdale
08.2010 - 08.2012
CCRN - Yavapai Regional Medical Center
05.2005 - 08.2010
Grand Canyon University - Bachelor of Science Nursing,