Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lovely Gasper

Houston

Summary

Hardworking, highly motivated pharmacy technician eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Awarded the title of "Service Captain" at previous retail pharmacy. Additionally, I have extensive experience with immunizing patients and performing health screenings. Highly experienced with data-entry and prescription processing.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

HEB Pharmacy
11.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed vaccinations for patients and coworkers
  • Administered blood pressure, blood glucose, A1C, and cholesterol testing for patients and coworkers
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Coordinated verification and filling of more than 500 daily prescriptions in a high-volume retail pharmacy environment.

Pharmacy Technician

CVS Health
07.2021 - 10.2023
  • Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
  • Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times
  • Input patient and prescription information to produce product labels and assist in prescription filling process
  • Performed immunizations to help keep our communities vaccinated against various sicknesses and diseases
  • Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup
  • Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations
  • Maintained patient confidentiality when handling records and sensitive data
  • Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed
  • Stocked and replenished shelves to remove out-of-date items from inventory
  • Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction
  • Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries
  • Processed insurance claims and payments for medications
  • Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers
  • Organized work flow in order to meet deadlines for timely completion of tasks
  • Resolved customer service issues in a timely manner
  • Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication
  • Organized medications for dispensing by prefilling prescriptions and calculating quantities
  • Processed payments for prescription orders via cashiering responsibilities utilizing POS systems
  • Trained other pharmacy technicians, abiding by state regulations for training and licensure
  • Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions
  • Interpreted medical insurance coverage and communicated benefit information to customers
  • Processed claims for third-party prescription services
  • Followed standard operating procedures for maintaining accurate and readily retrievable accountability records
  • Handled doctor calls and medication deliveries in facilitation of prescription orders
  • Answered pharmacy telephones to respond to questions or requests
  • Entered prescription information into computer databases
  • Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information
  • Received written prescription and refilled requests and verified that information is complete and accurate
  • Counted stock of medications, chemicals, or supplies to enter inventory data into computer
  • Mixed pharmaceutical preparations, accorded to written prescriptions

Pharmacy Technician Trainee

Walgreens
09.2020 - 05.2021
  • Utilized computer systems to enter patient information, fill prescriptions, process payments and update records accurately and timely
  • Helped prepare prescriptions by counting, pouring and weighing medication
  • Assisted with inputting patient and prescription information to produce labels and aid in prescription filling process
  • Received and processed written and electronic prescriptions or requests for refills
  • Adhered to safety protocols and HIPAA regulations when handling patient information
  • Performed clerical duties such as filing and data entry in the pharmacy department
  • Assisted pharmacists with administrative tasks while learning to fill prescriptions
  • Assisted pharmacists in preparing medications, including measuring, counting, pouring, labeling and packaging
  • Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail
  • Filed prescriptions and transaction documents to keep information organized and secure
  • Ensured compliance with all applicable federal and state laws governing pharmaceutical services operations
  • Organized workstations for efficient workflow throughout the pharmacy
  • Inspected and maintained work area and equipment to promote organized, clean and safe working conditions
  • Entered prescription information into computer databases
  • Maintained proper storage and security conditions for drugs

Education

Bachelor of Science - Psychology (Pre-Medicine)

University of Houston
Houston, TX
05-2025

Associate in Science (A.S.) -

Lone Star College
Cypress, TX
06.2022

Skills

  • Performing Immunizations
  • Quality Assurance and Control
  • Pharmaceutical Sales and Services
  • FDA Drug Safety Guidelines
  • Patient Confidentiality
  • CPR Trained
  • Ordering and Stocking Medications
  • Pharmacy Records Management
  • Medicare and Medicaid Processes
  • Manual and Automated Medication Dispensing
  • Proper Labeling Procedures
  • Patient Education
  • Updating Medication Histories
  • Problem-Solving Skills
  • Labeling Prescriptions
  • Drug Storage Procedures
  • Stocking Shelves
  • Advanced Math Skills
  • Team Collaboration
  • Assisting Pharmacists
  • Prescription Pricing
  • Verifying Orders
  • Equipment Cleaning and Maintenance
  • Answering Customer Questions
  • Secure Storage of Medications
  • Payment Processing
  • Receiving Incoming Supplies
  • FDA and HIPAA Compliance
  • Cash Register Operation
  • Records Preparation
  • Insurance Claim Processing Software
  • Resolving Customer Issues
  • Supporting Pharmacy Operations
  • Pharmaceuticals Mixing
  • Resolving Complaints
  • Label Products
  • Staff Leadership
  • High-Volume Environments
  • Storage Maintenance and Security
  • Profile Updating
  • Prescription Refill Fulfillment
  • Secure Drug Inventory
  • Dispensing Medications
  • Prescription Preparation
  • Organization and Prioritization
  • Fill Orders
  • Dosage Calculation
  • Restock Shelves
  • HIPAA
  • Health Screenings

Certification

  • NHA Certification (CPhT)
  • American Redcross CPR Training Certification
  • APHA Immunization Certification

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Pharmacy Technician

HEB Pharmacy
11.2023 - Current

Pharmacy Technician

CVS Health
07.2021 - 10.2023

Pharmacy Technician Trainee

Walgreens
09.2020 - 05.2021

Associate in Science (A.S.) -

Lone Star College

Bachelor of Science - Psychology (Pre-Medicine)

University of Houston

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Lovely Gasper