Stephanie Rodriguez
Kaiser Permanente
Fowler,CA
1
Language
1
Certification
19
years of professional experience
Emergency medical professional with proven track record in fast-paced clinical settings. Highly skilled in delivering immediate patient care and support during emergencies. Team-oriented and results-driven, known for adaptability and reliability in dynamic environments. Proficient in emergency response protocols and patient communication.
Work History
Emergency Department Technician
3 Years 11 Months- Obtained client medical history, medication information, symptoms and allergies. Referrals
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Led initiatives to optimize supply inventory management, reducing wastage and ensuring availability of essential items.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Applied orthopedic devices like traction and OCL splints.
- Reduced wait times for patients by efficiently triaging and prioritizing cases based on severity.
TEAM LEADER PHLEBOTOMY
6 Years 6 Months- Mentored employees to ensure proper completion of assigned duties, enhancing team accountability.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 26 members to deliver exceptional customer service, strengthening client satisfaction.
- Coached team members in customer service techniques, fostering growth and support to meet sales goals.
- Cross-trained and provided backup for customer service managers.
- Molded team and embraced change to adapt within dynamic market.
- Initiated timely response to emails, voicemails and written correspondence.
- Assisted Supervisor and Lab director with new hire processing and existing training programs.
- Coordinated weekly meetings for internal and external groups.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Worked with customer service to handle escalated customer issues.
Lead Certified Medical Assistant
2 Years 1 Month- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Maintained detailed records of test results by entering data and patient information into computer.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Measured patient spirometry.
- Measured patient pulse oximetry.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed Ekg, snellen, ear lavage, laceration treatment. Holet monitor, performed lab draws when needed, assisted in pelvic exams
Medical Assistant/Emergency Department Technician
6 Years 4 Months- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Tracked and documented patients' heart rhythms and functions through cardiac monitoring strips to support clinical assessments.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Collected and transported specimens to prepare for lab testing.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Warmly greeted patients and visitors and made each feel welcome.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Responded to emergency situations to help with lifting and transporting patients.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Assessed patient comfort related to cast and splints and assisted with comfort measures.
- Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Monitored patient activity during stress test to record data.
- Edited final test results to provide to physician for analysis.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cleaned, sanitized and moved hospital equipment.
- Assembled admissions pages and added new pages to patients' charts.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
Medical Assistant
3 Years 1 Month- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Verified appropriate lab couriers picked up collected lab specimens.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Offered age-appropriate patient care before, during and after exams.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Collected histories, vitals and current complaints via patient interviews.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Responded to inquiries from callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled appointments with specialists on behalf of clients.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
Education
Vocational Nursing Program - Nursing
Certificate - Medical Assisting
- Dean's List
- Elected for student body president
- Honor roll
Skills
Blood and Tissue Collection
Blood Chemistry Analysis
Operating EKG Equipment
EMR Systems
Multi-Line Telephone System Operation
Routine Laboratory Testing
HIPAA Compliance
Performing Immunizations
Managing Operations and Efficiency
Scheduling and Coordinating
Employee Coaching and Motivation
Issue and Conflict Resolution
Managing Multiple Priorities
Directing Team Members
Recruiting and Interviewing
Urgent Care
Motivational Leadership
Employee Work Scheduling
Best Practices and Standards
Leadership Development
Operational Efficiency
Laboratory Assistants Supervision
Patient Flow
Glucose Monitors and Meters
Processing Specimens
Originality and Creativity
Diagnostic Testing
Family Medicine
Professional Bedside Manner
Insurance Claims
Medical Procedures Understanding
Wound Care and Irrigation
Medical Billing
Advanced Anatomy Knowledge
Rapid Strep Testing
Catheter Change and Preparation
Centrifuge Operation
Vitals Collection and Documentation
Sharps Disposal
Hazardous Waste and Disposal
Administering Vaccines
Lab Specimens and Collections
Referral Verification
Pulmonary Function Measurement
Electronic Charting
Venipuncture Expertise
Hematology Oncology
Inventory and Supply Management
Certification
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Reading, traveling
Vulnerability is not weakness; it's our greatest measure of courage ." - Brene Brown
Languages
Spanish
Limited Working
Timeline
Emergency Department Technician
Kaiser Permanente
11.2022 - CurrentRead More
Lead Certified Medical Assistant
SAINT AGNES MEDICAL CENTER URGENT CARE
01.2018 - 02.2020Read More
TEAM LEADER PHLEBOTOMY
Community Regional Medical Center Of Fresno
04.2016 - 10.2022Read More
Medical Assistant/Emergency Department Technician
Valley Children's Hospital
02.2011 - 06.2017Read More
Medical Assistant
Community Medical Providers
01.2008 - 02.2011Read More
Institute of Technology
Vocational Nursing Program from Nursing
Read More
San Joaquin Valley College, Fresno
Certificate from Medical Assisting
Read More