Mona Miller-Miller
Inkster,MI
Summary
To obtain gainful employment with a company that offers advancement opportunities as well as excellent benefits. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Adaptable professional with 25 years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company.
Overview
27
27
years of professional experience
Work History
Emergency Department Technician
Henry Ford Health System
Dearborn, MI
03.2024 - 06.2024
- Assisted in patient assessments and monitored vital signs to support clinical staff.
- Maintained cleanliness and organization of emergency department equipment and supplies.
- Collaborated with healthcare team to streamline patient flow and enhance service delivery.
- Administered basic life support and assisted in advanced medical procedures as needed.
- Educated patients on discharge instructions, promoting adherence to care plans.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Enhanced patient care by providing assistance to nurses and physicians during medical procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Participated in ongoing training programs to stay current on best practices in emergency medicine.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Applied orthopedic devices like traction and OCL splints.
- Maintained a clean and organized emergency department, ensuring a safe environment for patients and staff.
- Assisted in life-saving procedures, working alongside medical professionals to provide optimal care.
- Reduced wait times for patients by efficiently triaging and prioritizing cases based on severity.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Improved patient satisfaction by quickly addressing concerns and providing compassionate care.
- Monitored vital signs of critical patients while alerting appropriate medical personnel when changes occurred.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Quickly responded to codes and cardiac monitor alarms.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
Medical Assistant
Doctors Care Urgent Care
Sumter, South Carolina
06.2023 - 08.2023
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
- Operated x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests.
- Set up medical laboratory equipment.
- Prepared and administered medications as directed by physician.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Responded quickly to emergencies in accordance with established policies and procedures.
- Provided emotional support to distressed or anxious patients throughout the triage process.
- Collaborated with multidisciplinary team members to provide optimal patient care outcomes.
- Provided quality customer service to patients while ensuring their privacy and confidentiality.
- Assessed vitals including temperature, pulse rate, respiration rate and blood pressure measurements.
- Maintained a safe environment for patients by adhering to infection control protocols.
- Assisted in patient triage, gathering vital signs and medical history information.
- Prepared examination rooms for incoming patients by stocking necessary equipment and supplies.
- Assisted nurses in delivering direct patient care through various activities such as wound dressing changes and administering injections.
- Instructed patients on medication dosages, side effects and post-treatment follow-up instructions.
- Conducted laboratory tests including drawing blood samples for processing.
- Utilized strong communication skills to effectively interact with patients, physicians and other healthcare staff members.
Clinical Medical Assistant Specialist
Med-Passer/Caregiver United Care Services Inc
Southfield, Mi
08.2021 - 08.2022
- Specialty clinics gastroenterology clinic hepatology clinic , and occasionally infectious disease clinic. Back office, obtain patient vital signs, room patients, chart all patient information into epic system EMR assist physicians with exams and procedures perform liver scans EKGs, glucose checks, injections as ordered documentation transport patients to ER if needed from visit direct patients to in-house lab if needed ordered by physicians, stock rooms daily, disinfect between patients, complete all task as a closer and lock down clinic after last patient has been seen and checked out from visit.
Clinical Medical Assistant Specialist
University of Michigan Health Systems
Ann Arbor, Michigan
08.2021 - 08.2022
- Specialty clinics gastroenterology clinic hepatology clinic , and occasionally infectious disease clinic. Back office, obtain patient vital signs, room patients, chart all patient information into epic system EMR assist physicians with exams and procedures perform liver scans EKGs, glucose checks, injections as ordered documentation transport patients to ER if needed from visit direct patients to in-house lab if needed ordered by physicians, stock rooms daily, disinfect between patients, complete all task as a closer and lock down clinic after last patient has been seen and checked out from visit.
- Provided exceptional customer service to ensure a positive experience for all patients.
- Implemented infection control protocols throughout the facility to maintain safety standards.
US
Med-Passer/Caregiver United Care Services Inc
Southfield, Mi
11.2015 - 08.2016
- Pass medications on MAR system to residents who are scheduled to get meds at the authorized times in the system
- I also assist in giving ADL care to residents, assist with transporting to and from meals
- Meal set-ups, medication reminders, showering, well care checks, and toileting residents every 2 hours
- I work under my Director of Nursing.
Medical Assistant
Personnel Management Solutions
Troy, Mi
02.2015 - 08.2015
- Back office work with patients
- Assist patients into exam room and triage them for the physicians and
- PA's
- Chart the CC: and set up necessary procedures such as injections or EMG's
- Do urine drug screens as needed on pts
- Enter all patient information into the EMR system as needed
- Have patients sign narcotic agreements after explaining the agreement
- Set up MRI, CT-Scan, & X-ray appointments, and follow-ups.take incoming patient calls and address issues
- Send med orders to pharmacies, set up patients for Baclofen pump med refills
- Physical Medicine & Rehabilitation Clinic.
Medical Assistant
Choice One Staffing
Troy, Mi
07.2012 - 11.2012
- Front Office and back office work with patients
- Assist physicians with patients daily
- Perform injections, EKG's, pull charts, chart patient history, changes in information, vital signs per visit, schedule appointments, call in prescriptions, fax and copy requested information
- Areas worked in were Family Medicine, Internal Medicine, Cardiology, and Orthopedics departments.
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Stocked supplies and instruments for examination rooms.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
- Triaged patients and performed vital checks for patient flow facilitation.
- Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.
- Obtained patient medical histories for inclusion in records.
- Performed EKG testing under the direction of a cardiologist or other specialist.
- Helped prepare medical instruments and equipment.
- Educated patients about their conditions and treatments.
- Provided patient education and post-visit care instructions to foster care continuum.
- Arranged for hospital admissions for certain cases requiring more specialized care than what can be provided at an outpatient clinic.
- Conducted physical examinations on patients with assistance from physicians or nurses.
Medical Assistant (PCA)
D.M.C. Hutzel Hospital
Detroit, MI
03.1997 - 12.2011
- Assisted physicians and nurses with minor surgeries, specimen collections, lab draws, I.V
- Starts, straight catherization, foley insertion, wound care, childbirth, postpartum care, EKG's, vital signs on adults and newborn babies.Worked on units such as Maternal Special Care and Recovery
- L.D.R.P.,High RiskPregnancy, Orthopedics, Oncology, ER Triage, and GYN/Gender unit.
- Maintained a clean environment by performing duties such as stocking linens or disposing of biohazard waste properly.
- Organized supplies for clinical areas in order to ensure adequate availability during shifts.
- Maintained accurate records of patient progress notes and other documentation related to the treatment plan.
- Adhered strictly to infection control policies when handling medical equipment or disposing of hazardous materials.
- Developed relationships with patients by providing emotional support and listening to their concerns.
- Performed basic wound care such as changing dressings, removing sutures and irrigating wounds.
- Utilized strong communication skills to effectively collaborate with physicians, nurses and families regarding patient care decisions.
- Administered medications according to physician's orders including oral, topical and injectable medications.
- Monitored vital signs such as temperature, pulse rate and respiration rate on a regular basis.
- Implemented safety protocols while transporting patients using wheelchairs or gurneys.
- Demonstrated excellent customer service skills when interacting with visitors or family members.
- Managed multiple tasks simultaneously while ensuring quality of patient care was not compromised.
- Performed electrocardiograms under the direction of a licensed practitioner.
- Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Adhered strictly to HIPAA regulations when dealing with confidential information.
- Demonstrated knowledge of universal precautions and infection control protocols when handling specimens and disposing of contaminated materials.
- Provided direct patient care to patients with chronic illnesses or disabilities under the supervision of a registered nurse or other healthcare professional.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted with patient transfers to and from wheelchairs, beds, and exam tables.
- Exhibited desire to learn and upgrade skills by performing additional department or unit duties.
- Administered medications accurately in accordance with physician orders.
- Observed and documented patient behavior and performed laboratory tests.
- Conducted basic laboratory tests such as urinalysis or hemoglobin levels utilizing appropriate safety measures.
- Inspected equipment to ensure proper functioning prior to use on patients.
- Assisted physicians during examinations and procedures as needed.
- Utilized computer systems for charting patient data.
- Interacted professionally with all departments within the facility.
- Prepared and administered injections, enemas, douches, catheterizations and other treatments as prescribed by a physician.
- Collected specimens, such as urine, feces, and sputum.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Recorded height and weight of patients.
- Cleaned and sanitized patient rooms and examination rooms.
- Communicated with patients to determine need for assistance or social and emotional support.
- Assisted nurses and physicians in operation of medical equipment and provision of patient care.
Education
Completed Coursework Towards Certificate - Computerized Banking and Finance
American Career Academy
Southfield, MICompleted Coursework Towards MI Certificate - Patient Care Associate
Harper
Completed Coursework Towards D.M.C. - MI
Hospital
Completed Coursework Towards Certificate - Medical Assistant, MI
Detroit Business Institute
Completed Coursework Towards Certificate - Certified Nursing Assistant Detroit, MI
Skills
Account Management
Customer Service
Catheter Change and Preparation
Restocking Lab Supplies
Assisting with Physical Exams
EMR Systems
IV Discontinuation
Wound Care and Irrigation
Sterile Procedures and Techniques
Proper Sterilization Techniques
Foley Catheter Insertion and Removal
Medical Terminology
Ambulating and Repositioning Patients
Medical Procedures Understanding
OB/GYN Procedures
Using Scales
Venipuncture Expertise
Patient Chart Tracking
Microsoft Outlook
Cleaning and Sanitizing
Routine Laboratory Testing
Blood and Tissue Collection
Stocking Supplies
Hospice Care
Lab Equipment Operation
Vitals Collection and Documentation
Mobility Assistance Needs Understanding
Vital Sign Monitoring
Operating EKG Equipment
EKG Set Up and Monitoring
Electrocardiography
Phlebotomy
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
Honor Roll, Dean's List, March of Dimes Walk America, Paint the Town, Hospital Recognition for demonstrating Quality Patient Care.
Timeline
Emergency Department Technician
Henry Ford Health System
03.2024 - 06.2024
Medical Assistant
Doctors Care Urgent Care
06.2023 - 08.2023
Clinical Medical Assistant Specialist
Med-Passer/Caregiver United Care Services Inc
08.2021 - 08.2022
Clinical Medical Assistant Specialist
University of Michigan Health Systems
08.2021 - 08.2022
US
Med-Passer/Caregiver United Care Services Inc
11.2015 - 08.2016
Medical Assistant
Personnel Management Solutions
02.2015 - 08.2015
Medical Assistant
Choice One Staffing
07.2012 - 11.2012
Medical Assistant (PCA)
D.M.C. Hutzel Hospital
03.1997 - 12.2011
Completed Coursework Towards MI Certificate - Patient Care Associate
Harper
Completed Coursework Towards D.M.C. - MI
Hospital
Completed Coursework Towards Certificate - Medical Assistant, MI
Detroit Business Institute
Completed Coursework Towards Certificate - Certified Nursing Assistant Detroit, MI
Completed Coursework Towards Certificate - Computerized Banking and Finance
American Career Academy