Dieasha Sledge
Dallas
Summary
Results-Driven Customer Service and Financial Services Professional with over 10 years of experience in Call Centers and Claims Processing. Expertise in resolving escalated issues, coaching teams, and enhancing Customer experiences. Committed to clear communication and effective problem-solving.
Overview
11
11
years of professional experience
Work History
Nurse Attendant
Ascend Home Care
Dallas, Texas
09.2024 - Current
- Provided compassionate care and assistance to elderly patients, facilitating daily activities such as bathing, dressing, and feeding to enhance overall well-being.
- Measured and recorded patient vital signs, including body temperature, blood pressure, and heart rate, to monitor health status and inform care decisions.
- Completed daily documentation and charts for patient care, ensuring accurate information input into practice databases to support care continuity.
Customer Service Representative
Carnival
Remote, Texas
07.2024 - 08.2026
- Resolved customer complaints and inquiries promptly, ensuring customer satisfaction.
- Communicated effectively with customers through clear verbal and written interactions.
- Guided customers in product selection by offering comprehensive information on products and services.
Claims Representative
GreenSky
Remote, Texas
10.2021 - 06.2024
- Achieved recognition from management for delivering exceptional customer service.
- Reviewed existing loans for renewal or refinancing options.
- Processed loan applications by verifying customer information, preparing required documents, and coordinating third-party services.
Assistant Manager
National Credit Services - US Student Loans
Dallas, TX
01.2019 - 09.2021
- Managed team to ensure efficient collections, adhere to quality assurance protocols, and maintain accurate billing processes, achieving consistent compliance with industry standards.
- Developed and executed payment plans, resolving escalated customer issues to enhance customer satisfaction and meet fiscal objectives.
- Analyzed customer accounts, credit reports, and financial statements to identify optimal approaches for resolution.
Team Lead
Alliance One (North Texas Tollway Authority)
Plano, TX
04.2017 - 11.2018
- Supervised daily staff activities to prioritize tasks and maintain quality standards.
- Mentored and coached team members to enhance performance and achieve team goals.
- Trained staff on product knowledge to ensure customers received accurate information, and displayed excellent instructional abilities.
Technical Support Specialist
Convergys
Dallas, TX
07.2015 - 03.2017
- Provided comprehensive technical support, resolving customer inquiries efficiently and enhancing user experience through expert troubleshooting.
- Streamlined sales processes and appointment scheduling to enhance office organization and maintain client service continuity.
- Assessed customer needs, identified root causes of problems, and implemented effective solutions for timely resolution.
Education
High School Diploma -
Dallas Can Academy
Dallas, TX06-2013
Skills
- Customer Service
- Claims and Loan Processing
- Collections and Payment Plans
- Sales
- Patient HIPAA Compliance
- Patient Care Assistance
- Medical Office Administration
- Technical Support
- Call Center Operations
- Appointment Scheduling
- Microsoft Office
Timeline
Nurse Attendant
Ascend Home Care
09.2024 - Current
Customer Service Representative
Carnival
07.2024 - 08.2026
Claims Representative
GreenSky
10.2021 - 06.2024
Assistant Manager
National Credit Services - US Student Loans
01.2019 - 09.2021
Team Lead
Alliance One (North Texas Tollway Authority)
04.2017 - 11.2018
Technical Support Specialist
Convergys
07.2015 - 03.2017
High School Diploma -
Dallas Can Academy