Lovens Petit-Homme
Broward County
Summary
Dedicated and detail-oriented professional with diverse experience in security, customer service, logistics, and technology. Adept at problem-solving, multitasking, and maintaining high standards in fast-paced environments. Technology background in C++ and Java computer languages, with additional expertise in issue troubleshooting and operating CRM company specific software. Committed to delivering exceptional service, ensuring safety, and optimizing operational efficiency.
Overview
8
8
years of professional experience
Work History
E-Commerce Specialist
OVJ Llc
10.2024 - Current
- Conducted market research to identify profitable, high-demand products and listed them strategically to maximize sales.
- Managed customer interactions, responding promptly to inquiries about products, shipping, and delivery to ensure a positive buying experience.
- Optimized pricing and listings to drive sales while monitoring market trends to stay competitive and ensure company profit.
Security Officer | Shift Supervisor & Rover
Frontline Security Services
07.2023 - Current
- Oversaw daily operations across gatehouse, front desk, and condominium areas, ensuring enforcement of community regulations and security protocols.
- Conducted regular patrols as a rover, monitoring premises for safety concerns, enforcing property rules, and assisting residents and guests as needed.
Receiving Manager | Front Desk Associate
Elite Guard
07.2022 - 07.2023
- Manage data entry, storage, and retrieval within job-related software to ensure efficient record-keeping.
- Serve as the first point of contact for residents and visitors, delivering exceptional customer service and maintaining a professional demeanor.
- Handle high-volume inbound calls, addressing inquiries, directing calls, and relaying messages accurately.
Amazon Delivery Driver
Kratos Logisitcs
09.2021 - 07.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products, by following customer instructions.
- Maintained service vehicle while following GPS for deliveries, abiding by local traffic laws, and returning to station in prompt timely and safe manner.
Customer Service Representative | Supervisor
Telereach
08.2020 - 08.2021
- Led a customer service team in managing high-volume calls related to billing disputes, service issues, and escalations.
- Improved customer retention by efficiently resolving complaints and implementing proactive service strategies.
- Handled complex account concerns, including billing negotiations and subscription retention efforts.
Amazon Delivery Driver | Assistant Dispatch
Lightspeed Logistics
02.2019 - 08.2019
- Safely transported and delivered parcels, ensuring customer satisfaction through timely and secure deliveries.
- Maintained compliance with all traffic laws and delivery protocols while working independently to meet performance targets.
- Coordinated delivery routes, dispatched drivers efficiently, and monitored real-time progress to ensure timely and accurate package distribution.
Security Officer
Allied Universal
08.2018 - 08.2019
- Conducted routine foot patrols and monitored multiple CCTV feeds to identify security risks proactively.
- Enforced property policies, documented incidents, and communicated security concerns to management.
- Assisted in emergency response procedures, ensuring the safety of guests, residents, and staff.
Activity Coordinator
D.B.P Robotics
09.2016 - 09.2018
- Developed structured and engaging activity schedules tailored to students' interests and age groups.
- Assisted students in learning coding and robotics, fostering creativity and problem-solving skills.
- Ensured a safe and engaging environment, collaborating with staff and leadership teams.
Education
Computer Science
Florida State University
Tallahassee, FL12-2023
Computer Science
Miami Dade College
Miami, FL05-2018
Alonzo & Tracy Mourning SHS
North Miami, FL06-2015
Skills
- Security guard D-Class license
- MOAB (Management of Aggressive Behavior) certification
- CPR certification
- Customer Support: Email, over the Phone, and in person face to face
- Report writing
- CCTV surveillance
- Search engine optimization and Google analytics
Languages
English
Native or Bilingual
Creole
Full Professional
Spanish
Elementary
Timeline
E-Commerce Specialist
OVJ Llc
10.2024 - Current
Security Officer | Shift Supervisor & Rover
Frontline Security Services
07.2023 - Current
Receiving Manager | Front Desk Associate
Elite Guard
07.2022 - 07.2023
Amazon Delivery Driver
Kratos Logisitcs
09.2021 - 07.2022
Customer Service Representative | Supervisor
Telereach
08.2020 - 08.2021
Amazon Delivery Driver | Assistant Dispatch
Lightspeed Logistics
02.2019 - 08.2019
Security Officer
Allied Universal
08.2018 - 08.2019
Activity Coordinator
D.B.P Robotics
09.2016 - 09.2018
Computer Science
Florida State University
Computer Science
Miami Dade College
Alonzo & Tracy Mourning SHS
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