Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lovensky Oge

Business Administrator
Key West,FL

Summary

Customer-focused and results-oriented professional with 3+ years of experience in customer service, leadership, and problem-solving. Proven ability to provide exceptional customer service in a variety of settings, lead and motivate teams, and think critically to find solutions to problems. Expertise in communication and organization, with a commitment to maintaining a clean and efficient work environment. Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.

Overview

4
years of professional experience

Work History

Fury Water Adventure
Key West, FL

Check-in Agent
09.2023 - Current

Job overview

  • Greet and welcome guests to Fury Water Adventure
  • Check in guests for their upcoming tours and activities
  • Verify guest reservations and payments
  • Answer guest questions about Fury Water Adventure's tours and activities
  • Provide guests with information about Fury Water Adventure's safety procedures and regulations
  • Sell Fury Water Adventure merchandise and retail items
  • Promote Fury Water Adventure's tours and activities to guests
  • Maintain a clean and organized check-in area
  • Process payments and refunds
  • Provide customer service support to guests throughout their check-in experience

Walgreens
Key West, FL

Customer Service Representative
06.2022 - 06.2023

Job overview

  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Five Guys
Key West, FL

Shift Leader
02.2020 - 11.2022

Job overview

  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Education

College of The Florida Keys
5901 College Rd, Key West, FL 33040

Associate of Science from Business Administration
08.2023 - 08.2023

Skills

Reservation management

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Timeline

Check-in Agent

Fury Water Adventure
09.2023 - Current

College of The Florida Keys

Associate of Science from Business Administration
08.2023 - 08.2023

Customer Service Representative

Walgreens
06.2022 - 06.2023

Shift Leader

Five Guys
02.2020 - 11.2022
Lovensky OgeBusiness Administrator