Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lovensky Oge

Business Administrator
Key West,FL

Summary

Customer-focused and results-oriented professional with 3+ years of experience in customer service, leadership, and problem-solving. Proven ability to provide exceptional customer service in a variety of settings, lead and motivate teams, and think critically to find solutions to problems. Expertise in communication and organization, with a commitment to maintaining a clean and efficient work environment. Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.

Overview

4
years of professional experience

Work History

Fury Water Adventure
Key West, FL

Check-in Agent
09.2023 - Current

Job overview

  • Greet and welcome guests to Fury Water Adventure
  • Check in guests for their upcoming tours and activities
  • Verify guest reservations and payments
  • Answer guest questions about Fury Water Adventure's tours and activities
  • Provide guests with information about Fury Water Adventure's safety procedures and regulations
  • Sell Fury Water Adventure merchandise and retail items
  • Promote Fury Water Adventure's tours and activities to guests
  • Maintain a clean and organized check-in area
  • Process payments and refunds
  • Provide customer service support to guests throughout their check-in experience

Walgreens
Key West, FL

Customer Service Representative
06.2022 - 06.2023

Job overview

  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Five Guys
Key West, FL

Shift Leader
02.2020 - 11.2022

Job overview

  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Education

College of The Florida Keys
, 5901 College Rd, Key West, FL 33040

Associate of Science from Business Administration
08.2023 - 08.2023

Skills

Reservation management

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Timeline

Check-in Agent

Fury Water Adventure
09.2023 - Current

College of The Florida Keys

Associate of Science from Business Administration
08.2023 - 08.2023

Customer Service Representative

Walgreens
06.2022 - 06.2023

Shift Leader

Five Guys
02.2020 - 11.2022
Lovensky OgeBusiness Administrator