Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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LOVETTE AMELE

Houston,TX

Summary

Seasoned Business Analyst with over 7 years of experience leveraging data-driven insights to optimize IT processes and drive business growth. Proven expertise in requirements gathering, stakeholder management, and managing project lifecycles using Agile (Scrum) and Waterfall methodologies. Demonstrated success in enhancing system functionality and operational efficiency through analytical tools and methodologies. Skilled in translating complex business needs into actionable technical solutions, creating comprehensive documentation, and leading cross-functional teams. Experienced in leveraging ServiceNow modules including ITSM, ITOM, ITBM, ITAM, and CSM to deliver scalable solutions. Committed to delivering exceptional results in dynamic and fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

SENIOR BUSINESS ANALYST

AT&T
08.2021 - Current
  • Directed end-to-end business analysis for large-scale IT projects, achieving a 30% reduction in project delivery time through Agile methodologies
  • Gathered, documented, and managed detailed business requirements and technical specifications, ensuring 95% alignment with business goals
  • Developed clear and concise user stories, acceptance criteria, and sprint backlog items to ensure alignment with business objectives
  • Facilitated Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to drive team collaboration and project alignment
  • Coordinated User Acceptance Testing (UAT) and backend testing, achieving 100% compliance with functional requirements and reducing post-implementation defects
  • Provided guidance on ServiceNow platform capabilities, fostering a collaborative environment and promoting continuous improvement
  • Led workshops to communicate findings and drove decision-making, resulting in a 15% improvement in project satisfaction scores

BUSINESS ANALYST

Medtronic
02.2019 - 07.2021
  • Managed IT projects from initiation to completion, delivering 100% on-time and on-budget results while adhering to Agile principles
  • Collaborated with stakeholders to define system requirements, leading to a 25% improvement in system functionality and user satisfaction
  • Conducted UAT sessions to validate system enhancements, ensuring smooth transitions with minimal disruption
  • Documented user stories, acceptance criteria, and process workflows to support ServiceNow projects
  • Developed and maintained Business Requirement Documents and process flows, ensuring clarity and alignment with business objectives

BUSINESS ANALYST

Citibank
03.2017 - 02.2019
  • Gathered and documented detailed requirements, resulting in a 20% improvement in system usability through ServiceNow ITBM implementation
  • Led UAT processes to validate new system capabilities, reducing deployment issues by 25%
  • Collaborated with cross-functional teams to identify and implement workflow optimizations, achieving a 15% increase in operational efficiency
  • Acted as a liaison between business stakeholders and technical teams to ensure effective communication and alignment of priorities
  • Developed process documentation, including Business Requirement Documents and Functional Specification Documents, to support ServiceNow module implementations

Education

Bachelor of Arts - Liberal Arts and Sciences

University of St. Thomas
Houston, TX

Skills

  • ServiceNow Modules: ITSM, ITOM, ITBM, ITAM, CSM
  • Project Management: Waterfall and Agile Methodologies
  • Requirements gathering
  • Workflow Optimization
  • Process Documentation
  • Software development lifecycle
  • Business process improvement
  • User acceptance testing, functional testing
  • Tools: JIRA, Confluence, Azure DevOps, SharePoint, Visio, MS Office

Certification

  • ServiceNow Certified System Administrator
  • Certified Scrum Master (CSM)

Timeline

SENIOR BUSINESS ANALYST

AT&T
08.2021 - Current

BUSINESS ANALYST

Medtronic
02.2019 - 07.2021

BUSINESS ANALYST

Citibank
03.2017 - 02.2019

Bachelor of Arts - Liberal Arts and Sciences

University of St. Thomas

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LOVETTE AMELE