Lovey Francis
New Iberia,Louisiana
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer service professional with retail banking experience and strong problem-solving skills. Skilled in decision making and effective communication across all organization levels. Demonstrates ability to prioritize tasks and manage multiple responsibilities efficiently ensuring a customer focused environment ensuring Iconic customer service experience.
Overview
10
10
years of professional experience
Work History
Customer Specialist
CarMax
Lafayette, LA
01.2026 - Current
- Assisted customers in vehicle selection, ensuring a positive purchasing experience.
- Provided detailed product knowledge to facilitate informed decisions.
- Managed customer inquiries and resolved issues efficiently through active listening.
- Supported team members by sharing insights on customer preferences.
- Responded to customer inquiries via phone, email and web-based platforms.
- Provided customers with detailed information on company products, services and materials.
Substitute Teacher
Iberia Parish School Board
New Iberia, LA
12.2023 - 07.2026
- Implemented lesson plans to foster student engagement and understanding of curriculum objectives.
- Adapted instructional methods to meet diverse learning needs and abilities within classrooms.
- Assisted in administrative tasks, including grading assignments and preparing educational materials for lessons.
- Assisted in organizing and supervising school field trips, enhancing learning through real-world experiences.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
Sales Associate
Chico's FAS
Lafayette, LA
09.2021 - 12.2023
- Analyzed sales trends to identify opportunities for upselling and cross-selling merchandise.
- Collaborated with management to execute promotional campaigns, driving store traffic and revenue growth.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Sales Specialist
Stage Department Store
New Iberia, LA
08.2016 - 09.2019
- Developed strong customer relationships to enhance loyalty and drive repeat business.
- Collaborated with team members to execute promotional campaigns, boosting sales and store visibility.
- Analyzed customer feedback to identify service gaps and implement improvements for enhanced satisfaction.
- Trained new staff on product knowledge and sales techniques, fostering a knowledgeable sales team.
- Managed inventory levels and merchandising standards to optimize product availability and presentation.
- Implemented data-driven strategies for upselling, resulting in improved average transaction values and customer engagement.
Education
Associate of Science - Business
South Louisiana Community College
Lafayette, LA05-2023
Skills
- Adaptability and flexibility
- Active listening
- Critical thinking
- Money handling
- Computer proficiency
- Microsoft Excel
- Data entry
- Microsoft outlook
- De-escalation techniques
- Microsoft PowerPoint
- Dispute resolution
- Service upselling
Timeline
Customer Specialist
CarMax
01.2026 - Current
Substitute Teacher
Iberia Parish School Board
12.2023 - 07.2026
Sales Associate
Chico's FAS
09.2021 - 12.2023
Sales Specialist
Stage Department Store
08.2016 - 09.2019
Associate of Science - Business
South Louisiana Community College