Summary
Overview
Work History
Education
Skills
Competencies And Skills
Languages
Timeline
Generic
LOVIE AGUILAR

LOVIE AGUILAR

Lucerne Valley,CA

Summary

Empathetic bilingual Medical Social Worker with over 4 years of experience interfacing with community liaisons, facilitating individual and group sessions and monitoring conditions of clients to coordinate care. Excellent communicator with knack for building lasting professional relationships.

Overview

5
5
years of professional experience

Work History

Medical Social Worker (all Units)

Providence, St. Mary Medical Center
02.2022 - Current
  • Manages approximately 10 to 15 patient consults, incoming calls, emails and faxes per day from other healthcare facilities, Children Family services, and Adult Protective Services.
  • Assessed risk factors of patients and made referrals for further services.
  • Organized clinical documentation, treatment plans, and referrals.
  • Developed partnerships with community organizations to expand services and referrals.
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Conducts initial assessment (social, emotional, and financial needs of patients/families), planning, implementation (guidance/resources), coordination (placement), on-going monitoring, and evaluation of plan of care (discharge)
  • Identifies and participates in problem-solving issues that could be discharge barriers from psychosocial perspective
  • Provides crisis intervention, and initiates referrals to appropriate resources to ensure patient/family psychosocial and emotional needs are addressed
  • Identifies and records clinical, psychosocial, and financial barriers for smooth transition across healthcare continuum and assists in identifying and facilitating system improvements
  • Works with leadership to identify problems, recommend solutions and work toward resolution
  • Identifies need for and conducts family meetings and/or interdisciplinary team conferences to resolve issues and ensure treatment/discharge plan progresses
  • Manages issues such as guardianship, abuse/neglect, adoption, power of attorney, healthcare advocacy, surrogacy, and advanced directives
  • Serves as resource to hospital staff and physicians regarding emotional, social, and psychosocial components of patient illnesses
  • Ensures integration of interdisciplinary team in understanding and integrating these aspects into care plan
  • Documents activities with entries (EPIC) in patient's clinical record that is consistent with hospital requirements, licensure, and regulatory guidelines
  • Supports interdisciplinary team conferences and contributes to planning and review of care for patients presented as needed.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Supported ethical decision-making processes among healthcare teams by providing guidance on complex cases involving end-of-life care or medical ethics dilemmas.
  • Promoted effective communication between patients, families, and medical staff through skilled mediation techniques during challenging conversations.
  • Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Collaborated with healthcare providers to drive continuity of care.
  • Completed psychosocial evaluations and needs assessments.
  • Participated in clinical supervision to maintain professional development.
  • Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
  • Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
  • Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
  • Provided patient and family education on available resources and self-care strategies.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Coordinated patient discharge planning and follow-up care.
  • Facilitated family meetings to discuss patient care plans.
  • Ensured continuity of care by coordinating seamless transitions from hospitalization to outpatient services or long-term care facilities.

Healthcare Social Worker

Tender Heart Adult Day Health Care Center
05.2019 - 02.2022
  • Provided up to 50 clients with case management services
  • Managed incoming calls, emails, filing, utilization review, file auditing and faxes.
  • Worked with at-risk adult populations with mental illness and emotional needs.
  • Streamlined intake and assessments and prioritized tasks, allowing facility to increase potential clients registration.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Conducted home visits to assess clients' home environment and provide support.
  • Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Devised and implemented community-based programs to promote mental health awareness.
  • Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Master of Social Work - Social Work

BRANDMAN UNIVERSITY
Irvine, CA
08.2020

BACHELOR OF ARTS - Liberal Arts And General Studies

University of La Verne
La Verne, CA
12.2014

ASSOCIATE IN ARTS - Liberal Arts And General Studies

Victor Valley College
Victorville, CA
06.2012

Skills

  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Dependency Recovery
  • Clinical Documentation
  • Electronic Medical Record Software
  • Follow-up care
  • Family Support
  • Crisis Intervention
  • Critical Thinking
  • Client Needs Assessment
  • Intervention Planning
  • High-Risk Populations Identification
  • Relationship Building
  • Progress Monitoring
  • Referral Coordination
  • Discharge Planning
  • Assessing needs
  • Case Management
  • Community Resource Referral
  • Group Session Facilitation
  • Social history intake procedures
  • Decision-Making
  • Problem-Solving
  • Suicide Prevention
  • Mental health counseling
  • Human Trafficking Awareness

Competencies And Skills

  • Current ASW; LCSW exam pending
  • Bilingual (Spanish)
  • Knowledge of Social Work Principles and Standard Practices
  • Complies with Title 22 and other state, federal and TJC regulations
  • Ability to connect patients and families with appropriate services/resources
  • CFS & APS referral knowledge
  • BLS/CPR Certified
  • Experience in working with people of diverse social, economic, and cultural backgrounds
  • Sub-Teaching Permit
  • Flexible, open-minded, and adaptable to change
  • Behavioral Facility Placement knowledge
  • Effective writing skills & oral communication
  • Cultural diversity awareness
  • Able to prioritize and process multiple tasks/responsibilities
  • CCS Paneled
  • ACME cert: Key Tenets of Care Coordination

Languages

Spanish
Native or Bilingual

Timeline

Medical Social Worker (all Units)

Providence, St. Mary Medical Center
02.2022 - Current

Healthcare Social Worker

Tender Heart Adult Day Health Care Center
05.2019 - 02.2022

Master of Social Work - Social Work

BRANDMAN UNIVERSITY

BACHELOR OF ARTS - Liberal Arts And General Studies

University of La Verne

ASSOCIATE IN ARTS - Liberal Arts And General Studies

Victor Valley College

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