Lovie Zago
East Liverpool,OH
Summary
Experienced RN Nurse Manager with a strong background in patient assessment, care coordination, and clinical judgment. Known for leading collaborative care plans, supporting crisis intervention, and maintaining high standards in safety, documentation, and compliance.
Overview
1
1
Certification
11
11
years of professional experience
Work History
RN Nurse Manager
On Demand Counseling
Youngstown, Ohio
06.2025 - Current
- Assessed behavioral health patients at On Demand Counseling.
- Administered medications following care plans and provider orders.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Coordinated patient referrals with therapists and clinical staff.
- Educated patients on medications, safety, and follow-up care.
- Supported crisis interventions with calm, empathetic communication.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
Case Management/Discharge Planner/Utilization Review Nurse
East Liverpool City Hospital
East Liverpool, Ohio
11.2024 - 06.2025
- Coordinated discharge plans for East Liverpool City Hospital patients across care teams.
- Reviewed patient needs and arranged post-acute placement, home care, and community resources.
- Communicated discharge instructions and follow-up plans to patients and family members.
- Collaborated with physicians, nurses, and social workers on safe discharge readiness.
- Documented discharge activities in electronic medical records and hospital tracking systems.
- Verified insurance coverage and authorization details for post-discharge services.
- Referred patients to rehabilitation, skilled nursing, and behavioral health services.
Utilization Review Nurse
WNS Global/HealthHelp
Remote, TX
01.2019 - 07.2024
- Reviewed medical necessity for WNS Global/HealthHelp utilization management cases to ensure appropriate patient care and resource utilization.
- Applied HealthHelp guidelines during prior authorization and concurrent review decisions to facilitate timely access to necessary medical services.
- Evaluated appeals using payer policies and clinical criteria.
- Referred complex cases to medical directors for clinical determination.
- Documented clinical findings in utilization review systems and nurse notes.
- Maintained compliance with utilization review standards and HealthHelp procedures to uphold quality assurance and regulatory requirements.
Dialysis Registered Nurse
DaVita Dialysis Corporation
Paris, PA
10.2017 - 10.2019
- Initiated hemodialysis treatments, ensuring adherence to vascular access protocols for optimal patient safety.
- Monitored vital signs and assessed patient responses during dialysis sessions to promptly address any complications.
- Administered prescribed medications per nephrologist orders and clinic standards.
- Maintained infection control practices across dialysis workstations and supplies.
- Documented treatment details in electronic medical records.
- Conducted comprehensive pre-dialysis assessments in DaVita outpatient clinic to prepare patients for effective treatment.
Nurse
MedExpress Urgent Care
Pittsburgh, Pennsylvania
05.2015 - 12.2018
- Assessed vital signs, history, and chief complaints to determine urgent care needs and guide treatment.
- Triage MedExpress urgent care patients and prioritize treatment based on symptoms.
- Administer injections, medications, and wound care per provider orders.
- Collect specimens and perform point-of-care testing in clinic settings.
- Document nursing assessments and treatments in electronic health records.
- Educated MedExpress patients on discharge instructions and medications to ensure understanding and adherence.
- Coordinated with providers and front desk staff to optimize patient flow and enhance service efficiency.
Education
Associate of Applied Science - Nursing
West Virginia Northern School of Nursing
Weirton05-2016
Skills
- Utilization review
- Prior authorization
- Case management
- Discharge planning
- Care planning
- Clinical assessment
- Medication Reconciliation
- Patient Support
- Healthcare Systems Navigation
- HIPAA Compliance
- Infection control
- Conflict resolution
Certification
- Ohio RN License # RN427820
- AHA CPR/FirstAid/HeartSaver/BLS Trainer
Timeline
RN Nurse Manager
On Demand Counseling
06.2025 - Current
Case Management/Discharge Planner/Utilization Review Nurse
East Liverpool City Hospital
11.2024 - 06.2025
Utilization Review Nurse
WNS Global/HealthHelp
01.2019 - 07.2024
Dialysis Registered Nurse
DaVita Dialysis Corporation
10.2017 - 10.2019
Nurse
MedExpress Urgent Care
05.2015 - 12.2018
Associate of Applied Science - Nursing
West Virginia Northern School of Nursing