Loviee Shuler
Lawrenceville,GA
Summary
Experienced professional with 4 years in outbound and inbound calls, relationship management, and customer service. Proficient in MS Office for 3 years. Currently a Lead Scheduling Coordinator at Children Healthcare of Atlanta, specializing in seamless scheduling integration with Epic Systems. Previous roles include Patient Service Representative, Resident Service Coordinator, and Virtual Administrative Assistant. Proven ability in event planning, dynamic spreadsheet development, and maintaining organized records. Past experience also includes IBM/Lenovo Tier II Technical Support Agent, providing superior customer and technical support.
Overview
5
5
years of professional experience
Work History
Lead Scheduling Coordinator
Children Healthcare of Atlanta
Atlanta, GA
12.2023 - Current
- Led scheduling activities for multiple projects, ensuring timely completion and monitoring actual performance against baseline schedules.
- Coordinated seamless scheduling integration with Epic Systems.
- Resolved scheduling conflicts and optimized resource allocation.
- Conducted training sessions for new Epic users, identifying areas for improvement in the scheduling process and proposing solutions.
Patient Service Representative
Piedmont By Wellstreet
Lawrenceville, GA
08.2023 - Current
- Answered incoming calls with professionalism and courtesy, directing patients to the appropriate areas and providing necessary assistance upon arrival.
- Demonstrated proficiency in accessing patient records and providing valuable support to healthcare providers.
- Efficiently managed appointments using Epic's scheduling module and showcased expertise in insurance verification, billing, and coding for accurate claims processing.
Resident Service Coordinator
Sunrise Senior Living
Johns Creek, GA
04.2023 - 10.2023
- Manage resident inquiries, requests, and concerns.
- Coordinate and oversee resident activities, events, and supervise the concierge team.
- Ensure resident satisfaction, maintain a welcoming environment, and manage resident documentation, records, and communication.
Virtual Administrative Assistant
Tai jones consulting
Duluth, GA
03.2020 - 05.2023
- Managed resident inquiries, requests, and concerns with Epic for enhanced efficiency and satisfaction.
- Coordinated resident activities, events, and the concierge team using the Epic platform.
- Ensured resident satisfaction by maintaining a welcoming environment and utilizing Epic for efficient communication and documentation.
IBM/Lenovo Tier II Technical Support Agent
Computer Generated Solutions, CGS
Dunwoody, GA
02.2019 - 01.2020
- Diagnosed, troubleshot and set up service for hardware and software issues with laptops and desktops.
- Maintained a database of customer account information and service calls.
- Provided superior customer and technical support to IBM employees and Lenovo customers.
Education
Bachelor of Science - Cosmetology
Gwinnett Technical College
Lawrenceville, GA05.2025
High School Diploma -
Riverside High School
Durham, NC06.2018
Skills
- Outbound and inbounds calls - 4 years
- Relationship management - 3 years
- Customer service - 4 years
- Proficient MS office - 3 years
Timeline
Lead Scheduling Coordinator
Children Healthcare of Atlanta
12.2023 - Current
Patient Service Representative
Piedmont By Wellstreet
08.2023 - Current
Resident Service Coordinator
Sunrise Senior Living
04.2023 - 10.2023
Virtual Administrative Assistant
Tai jones consulting
03.2020 - 05.2023
IBM/Lenovo Tier II Technical Support Agent
Computer Generated Solutions, CGS
02.2019 - 01.2020
Bachelor of Science - Cosmetology
Gwinnett Technical College
High School Diploma -
Riverside High School