Lovina Maigadi
Dallas,TX
Overview
7
7
years of professional experience
Work History
Stay at Home Mom
Stay At Home Mom
Dallas, TX
01.2024 - Current
- Achieved cost-savings by developing functional solutions to problems.
- Running finances in the home. This includes everything from creating goals, budgeting, spending, and saving.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Care Representative
Kia center Pachuca
Pachuca , Hidalgo
02.2021 - 12.2023
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Processed customer account changes with proprietary software.
- Gathered customer feedback to suggest improvements for products and services.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Resolved customer complaints promptly and professionally.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
Visual Assistant Freelancer
Jollibee Foods
Dallas, Texas
01.2020 - 06.2022
- Managed purchasing process for entire department.
- Maintained updated knowledge of new technologies related to visual design.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Ensured accuracy of visual content before publication or broadcast.
KYC Officer
Toyota Motor Manufacturing
Manila, Metro Manila, Philippines
01.2018 - 06.2020
- Used proprietary systems to process applications, filings and registrations.
- Conducted reviews to foster ongoing compliance with federal and local regulations.
- Tracked changes in the regulatory environment related to KYC standards and advised management accordingly.
- Advised clients on how to comply with applicable KYC laws and regulations.
- Evaluated applications and associated documentation to determine eligibility.
- Followed up with licensees to verify adherence to requirements.
- Reviewed and verified customer identity documents, such as passports and driver's licenses.
Education
Bachelor of Science - Pharmacy
University of Perpetual Health System Dalta
Calamba, Philippines04-2018
Timeline
Stay at Home Mom
Stay At Home Mom
01.2024 - Current
Customer Care Representative
Kia center Pachuca
02.2021 - 12.2023
Visual Assistant Freelancer
Jollibee Foods
01.2020 - 06.2022
KYC Officer
Toyota Motor Manufacturing
01.2018 - 06.2020
Bachelor of Science - Pharmacy
University of Perpetual Health System Dalta
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