LOVINE MCREA ASWAD
SKIP Of New York Inc.
Brooklyn,USA
11
years of professional experience
Compassionate and result-driven Assistant Director with extensive experience in overseeing programs dedicated to serving medically fragile and DD/IDD children with complex medical needs. Skilled in managing multidisciplinary teams, developing individualized care plans, and ensuring compliance with healthcare and regulatory standards. Adept at fostering partnerships with families, healthcare providers, and community organizations to deliver comprehensive, family-centered services. Demonstrates strong leadership in program development, resource management, and quality improvement initiatives aimed at enhancing outcomes and quality of life for children with complex medical and developmental challenges, committed to advocating for vulnerable populations and supporting staff in delivering compassionate, innovative care.
Work History
Assistant Director
1 Year 3 Months- Manage daily program operations, supervise staff, and oversee program systems to ensure client safety, well-being, and high-quality outcomes.
- Collaborate with the Director to ensure adherence to Health Home auditing protocols and achievement of quality assurance goals, representing approximately 95% of job responsibilities. Conduct comprehensive chart and billing audits, review records for closure or transition, and prepare case files for scanning and documentation compliance.
- Coordinate the transition of aged-out youth to the OPWDD service model, while guiding families through the eligibility process and facilitating access to OPWDD services and supports.
- Managed incident reporting through IRAMS, including submitting reports to the Department of Health (DOH), filing complaints, and coordinating Home and Community-Based Services (HCBS) referrals to maintain regulatory compliance and support client needs.
- Facilitate ongoing communication among care management staff, families, and providers to promote collaboration, continuity of care, and effective service delivery.
- Coordinate communications with internal staff, external providers, and regulatory agencies, ensuring adherence to protocols and accurate information sharing with Health Homes, Waiver Providers, Managed Care Plans, and DOH.
- Oversee and process monthly billing while verifying adherence to Medicaid and waiver regulations for all team members.
- Evaluate and process CANS assessments for children and adolescents using UAS to inform care planning.
- Guide Care Management staff in effectively supporting families to access Nursing, Home Care, DME, Supplies, Home and Vehicle Accessibility, Transportation, Respite, Habilitation, Palliative Care, Therapies, parent/family support programs, grants, and other relevant services.
- Oversee the recruitment process, including reviewing resumes and applications, conducting interviews, managing onboarding, and supervising staff training.
- Review and approve staff timesheets to ensure accuracy and compliance with departmental policies.
- Review and approve billing to ensure compliance with Medicaid guidelines and organizational policies.
Senior Care Manager Supervisor
1 Year 10 Months- Conduct ongoing reviews of the physical record to ensure accuracy, compliance, and completion of the needed documentation and billing.
- Manage multiple priorities across teams of up to seven Care Managers, each overseeing 15–25 families, ensuring caseload compliance to maintain program and Medicaid eligibility.
- Organize and lead monthly team meetings and one-on-one supervision sessions, providing guidance, coaching, and targeted training to support staff development and performance.
- Supervise the development and implementation of comprehensive care plans and assessments, ensuring timely, accurate, and compliant completion to support high-quality client care.
- Collaborate with the Program Director to ensure full compliance with Health Home policies and procedures and oversee the effective implementation of new policies and updates.
Senior Care Manager
1 Year 8 Months- Compile documentation (Consents, IEP, psych, social, medical, etc.) necessary to coordinate enrollment and secure services on behalf of clients, maintaining ongoing Medicaid, program, and service eligibility.
- Collaborate with families, professionals, and other involved parties to develop a comprehensive plan of care, completing ongoing, timely reassessments.
- Conduct monthly site visits with clients and/or guardians (caregivers) in their home or community.
- Act as liaison between client/family & Medicaid, LDSS, SSA, school, providers, etc.
- Attend IEP meetings in support of families and ensure that the child actively receives services mandated on the IEP.
Assessment Coordinator
1 Year 9 Months- Review and process M11Q forms submitted by physicians for clients requesting Personal Care Services, ensuring accuracy and timely approval.
- Assign cases to UAS Assessment RNs and coordinate scheduling for client assessments to ensure timely and efficient service delivery.
- Collaborate with Care Managers and Assessment RNs to ensure assessments are conducted accurately, efficiently, and in compliance with program standards.
- Serve as a liaison with Personal Care Service providers to coordinate and facilitate member assessments.
- Advocate for chronically ill patients to receive home-based care, supporting independence and reducing institutionalization.
- Assist members in obtaining valid M11Qs and other required documentation to secure essential home care services and durable medical equipment.
- Record and track the completion of daily assessments to ensure accurate documentation and timely follow-up.
- Enter and update data in the Health Commerce System (UAS/NY), ensuring accuracy and timely maintenance of records.
Care Manager Associate
2 Years 4 Months- Processing incoming and outgoing calls, providing excellent customer service to members, and offering satisfactory resolutions.
- Generating authorizations for various services such as PCS, Physical Therapy, Speech Therapy, and CHHA services.
- Process authorization for the entire Personal Care Service Department, achieving 95 percent accuracy and compliance.
- Liaison between Metroplus MLTC, HHA/PCA vendors, and providers regarding the care and service of members.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
PSR - Patient Service Representative
2 Years 10 Months- Greeting and registering 50+ patients in a fast-paced multi-practice medical center.
- Scheduling appointments through EPIC (EMR) programs.
- Verifying insurance eligibility and obtaining authorization.
- Tracking Radiology reports.
- Collecting and processing co-pay with speed and efficiency.
- Prioritizing physician's schedules based on the current patient's medical history.
- Processed incoming calls and made outgoing calls to patients and providers.
Education
Master's degree - Human Service Leadership
Bachelor’s degree - Healthcare Systems Management in Health Care Management
Associate's Degree of Occupational Studies - Medic in Healthcare Administration
Skills
Staff management
Strategic planning
Data analysis
Staff development
Task delegation
Staff coordination
Problem-solving
Teamwork and collaboration
Team leadership
Multitasking
Documentation and reporting
Hiring and training
Timeline
Assistant Director
SKIP Of New York Inc.
04.2025 - CurrentRead More
Senior Care Manager Supervisor
SKIP of New York
06.2023 - 04.2025Read More
Senior Care Manager
SKIP of New York
10.2021 - 06.2023Read More
Assessment Coordinator
Metroplus Health Plan
01.2020 - 10.2021Read More
Care Manager Associate
Metroplus Health Plan
11.2017 - 03.2020Read More
PSR - Patient Service Representative
Advantage Care Physicians
01.2015 - 11.2017Read More
ASA College
Associate's Degree of Occupational Studies from Medic in Healthcare Administration
Read More
Metropolitan College of New York
Bachelor’s degree from Healthcare Systems Management in Health Care Management
Read More
St Joseph’s University
Master's degree from Human Service Leadership
Read More