Summary
Overview
Work History
Education
Skills
Timeline
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Loyalty Smith

Baltimore,MD

Summary

Proven track record in enhancing customer satisfaction and business growth at CarMax through adept problem-solving and excellent communication. Demonstrated professionalism and adaptability across roles, significantly improving service operations and customer relationships. Skilled in teamwork and multitasking, consistently identified new service opportunities and mastered industry trends.

Overview

4
4
years of professional experience

Work History

Service Operator

CarMax
05.2022 - Current
  • Improved customer satisfaction by efficiently addressing and resolving service issues.
  • Provided excellent customer care, consistently receiving positive feedback from clients and management alike.
  • Contributed to business growth by identifying new opportunities for service expansion.
  • Actively sought ways to improve personal skills and knowledge, staying current with industry trends and advancements in technology relevant to the role of a Service Operator.

Car Sales Associate

Koons Kia Of Baltimore
04.2021 - 03.2022
  • Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.
  • Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.

Sales Associate

Marshalls
09.2020 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Loch Raven High School
Baltimore, MD
05.2021

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Professionalism
  • Adaptability

Timeline

Service Operator

CarMax
05.2022 - Current

Car Sales Associate

Koons Kia Of Baltimore
04.2021 - 03.2022

Sales Associate

Marshalls
09.2020 - 02.2021

Loch Raven High School

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Loyalty Smith