Lozell Dickinson
Henrico
Summary
Spent twenty five years working as a Dental Assistant.
Spent nine years working with Internal Revenue
Service.
Spent two years working with Internal Revenue Appeals Apps Office to insure Tax Payers Rights.
Overview
11
11
years of professional experience
Work History
Tax Examining Technician
Internal Revenue Service
- GS8, Series 8900, Yearly Salary $54,722.00, 40 Hrs
- Appeal / Aps Office, Duties Review case files sent to Appeals by customers, determined type of case for carding either to Counsel or Appeals Unit for Assistance
- Set up new case file and send request to Counsel or Appeals
- Update accounts and made adjustments
- Reviewed Statue dates on case file to make sure cases were in correct timeframe to work due to Internal Revenue Service guidelines
- Interacted with Counsel Lawyers and Appeal Officers to resolve appeals requested
- Prepared forms 5403 and 3210 and read appeals IRM References to resolve case issues
- Read customer’s request and determined the type of assistance they needed.
Supervisor, Contact Representative
Internal Revenue Service
07.2009 - 12.2010
- GS 8, 0962, Yearly Salary 450,219.00, 40 Hrs
- Wage & Investment Customer Service Toll Free Line, Worked for the Non streamline Installment Agreement Unit
- Prepared financial Analysis statement with customers to determine payment plan
- Explained cause and cure with customers to prevent any future tax issues
- Made adjustments to accounts, refund inquiries, correct math errors on accounts and answer questions
- Researched customer’s account to resolve tax issues
- Prepared form 4442 interim referrals to other areas to resolve tax issues
- Ordered transcripts and publications per taxpayer’s request
- Explained various notices to taxpayers
- Researched Internal Revenue Service IRM’s, Policies and Policies to provide the correct answer.
Supervisor, Contact Representative
Earline Morris
04.2001 - 07.2009
- GS 5, 0963, $23384.00, Seasonal Work, 40 Hr
- Internal Revenue Service, Wage & Investment, Walk In Office, Duties Prepared paper and electronic Income Tax Returns
- Collected payments,
- Assisted customers by answering tax law questions, verified documents for W-7 applications, assisted customers when applying for Ein, heavy highway vehicle, distributed forms and publications, ordered income tax transcripts
- Researched Internal Revenue Service’s policies and guidelines and gave the correct answer face to face to customers.
Supervisor
10.1999 - 04.2001
- Mr
- Jackson Phone: (804) 916-8700
Education
Central High, High
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Organizational Mgmt - Development
Bluefield College, College Drive
Business Management
Southside Virginia Community College
1996
Skills
- Income Tax Accounting
- Corrective Actions
- Time Management
- Financial Solution Recommendation
- Detailed Documentation
Additional Information
- Type: Business
sewing and crafts
Enjoy designing crafts floral arrangements and making decorative baskets.
Crochet small purses, hats and scrafs.
Timeline
Supervisor, Contact Representative
Internal Revenue Service
07.2009 - 12.2010
Supervisor, Contact Representative
Earline Morris
04.2001 - 07.2009
Supervisor
10.1999 - 04.2001
Tax Examining Technician
Internal Revenue Service
Central High, High
Organizational Mgmt - Development
Bluefield College, College Drive
Business Management
Southside Virginia Community College
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