NetSuite CRM
LaKisha Porche-Bates
Client Support Specialist
Milwaukee,WI
Summary
Service-focused Client Service Specialist bringing unparalleled skills in client relations, task prioritization and problem solving. With more than 10 years' experience in client support, data analysis, and executive sales, and a proven track record of handling complex billing and client issues to maintain client retention. Eager to collaborate with the Product, Engineering, and Operations to resolve issues that impact the business and its partnerships.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Community Volunteer
Community Outreach Group
Milwaukee, WI
07.2020 - Current
- Went door to door checking on vulnerable residents, offering companionship and handling individual needs.
- Planned and delivered numerous activities and special events.
- Coordinated services for emergency housing, job and food assistance.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Client Service Specialist
WEC Energy Group
Pewaukee, Wisconsin
04.2018 - 06.2020
- Accepted and processed payments, updated accounts and issued receipts.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Executive Sales Manager
Elite Media Communications
Wauwatosa, WI
02.2015 - 07.2017
- Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
- Fostered performance development of staff through ongoing coaching and mentoring on best practices.
- Initiated in-depth account assessments with sales and management teams to evaluate sales potential.
Member Service Representative
WageWorks
Mequon, WI
10.2014 - 05.2015
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Researched and rapidly resolved client conflicts to maintain key accounts.
Collections Specialist
Van Ru Credit Corporation
Milwaukee, WI
09.2010 - 12.2012
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Collected documents and made portfolios for collections accounts.
- Processed payments and applied to customer balances.
Customer Service Representative
Time Warner Cable
Milwaukee, WI
01.2004 - 08.2008
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Bachelor of Arts - English Studies/Creative Writing Track
University of Wisconsin Milwaukee
Milwaukee, WI 08.2004 - 05.2008
High School Diploma -
Wauwatosa West Highschool
Wauwatosa, WI 01.2000 - 06.2003
Skills
Community Relations
undefinedSoftware
Sales Force
SQL
EXCEL
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Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Root yourself in Love, Grow in Truth.
Timeline
Community Volunteer
Community Outreach Group
07.2020 - Current
Client Service Specialist
WEC Energy Group
04.2018 - 06.2020
Executive Sales Manager
Elite Media Communications
02.2015 - 07.2017
Member Service Representative
WageWorks
10.2014 - 05.2015
Collections Specialist
Van Ru Credit Corporation
09.2010 - 12.2012
Bachelor of Arts - English Studies/Creative Writing Track
University of Wisconsin Milwaukee
08.2004 - 05.2008
Customer Service Representative
Time Warner Cable
01.2004 - 08.2008
High School Diploma -
Wauwatosa West Highschool
01.2000 - 06.2003
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